BORIS TAKAM SOPGOUI
Dubai
Summary
Dedicated and experienced driver with a proven track record of providing safe, efficient, and reliable transportation services. Adept at managing customer interactions with professionalism and courtesy, ensuring a positive experience from pickup to drop-off. Strong organizational skills facilitate effective route planning and scheduling, while a keen attention to detail ensures accurate record-keeping and timely follow-ups. Recognized for exceptional problem-solving abilities and a commitment to maintaining strong customer relationships. Thrives in fast-paced environments, managing multiple tasks with efficiency and a focus on delivering quality service. Ready to prioritize safety and passenger comfort at all times. Looking to contribute my expertise to a dynamic team committed to outstanding service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Driver & Customer Service
Skymoon Furniture LLC
10.2024 - Current
- Managed pickups and drop-offs efficiently while ensuring prompt and accurate communication via phone, email, and in-person interactions with Clients.
- Conduct purchasing and delivery operations effectively with an accurate timeline.
- Assisted in ensuring a seamless and positive transportation experience through excellent communication and problem-solving skills.
- Worked closely with the team to coordinate service delivery and optimize scheduling for timely pickups and deliveries.
- Maintained strong customer relationships by providing proactive support and follow-ups regarding delivery services.
- Thrived in a fast-paced environment, navigating traffic and managing multiple tasks while demonstrating professionalism and efficiency.
Operations Coordinator/ Driver
VVIP Family
06.2022 - 08.2024
- Managed daily inventory control and stock documentation to ensure smooth operations.
- Transportation of goods and equipment necessary for successful operations during events.
- Delivered high-level service while maintaining attention to detail and professionalism.
- Communicated with the service team and Culinary departments to coordinate procurement and service execution.
- Assisted in handling requests and resolving issues efficiently.
- Worked in a high-pressure environment while ensuring seamless coordination between teams.
Kitchen Porter Team Leader
Planet Terra
09.2021 - 05.2022
- Assisted the Chefs in managing food orders, ensuring timely and accurate service.
- Maintained cleanliness and organization in food preparation and dining areas.
- Provided exceptional customer service, addressing inquiries and ensuring guest satisfaction.
- Acted as a liaison between kitchen staff and service teams for smooth operations.
- Assist in setting up the mise en place.
Education
Bachelor of Science - Mathematics & Physics Science
Adventist College of Yaounde 1
Yaounde, Cameroon08-2017
Skills
- Excellent Communication (Phone, Email, WhatsApp, and In-Person)
- Appointment Scheduling & Calendar Management
- Customer Relationship Management
- Multitasking & Time Management
- Computer Software Proficiency (Microsoft Office, CRM Systems)
- Problem-Solving & Conflict Resolution
- High Attention to Detail
- Team Collaboration & Coordination
- Adaptability & Flexibility
- Ability to Thrive in Fast-Paced Environments
Certification
- UAE Manual Driving License (Valid for 2 Years)
- IT Fundamentals Support (Google)
- Customer Expectations Management (LinkedIn Learning)
- Leading with Emotional Intelligence (IBM)
- Health & Safety Awareness (HACCP) (Chartered Institute of Environmental Health)
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)
Timeline
Driver & Customer Service
Skymoon Furniture LLC
10.2024 - Current
Operations Coordinator/ Driver
VVIP Family
06.2022 - 08.2024
Kitchen Porter Team Leader
Planet Terra
09.2021 - 05.2022
Bachelor of Science - Mathematics & Physics Science
Adventist College of Yaounde 1
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