Borislav Lukic
Dubai,United Arab Emirates
Summary
I have great communication skills and good sense of humor, which makes me fun and enjoyable to work with and to establish great atmosphere among the guest and colleagues.
My ability to work in dynamic environment is high & I beleive with my experience.
I can contribute to the organistaion I join. Working as a apart of team is one of my strenghts & I am always eager to learn and get experience from my superiors & colleagues.
Overview
18
18
years of professional experience
Work history
Waiter
Seven Sisters
Dubai, United Arab Emirates
06.2022 - Current
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Head Waiter
Moneo Restaurnt
Rovinj, Croatia, EU
05.2020 - 05.2022
- Personally taking care of Celebrity and VIP tables to provide the highest level of service. Constantly training junior staff about product knowledge and sequence of service.
Waiter
G&P Cruises
Baar, Switzerland, EU
03.2016 - 11.2019
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
Waiter
Bayside Restaurant
Buggiba, Malta, EU
05.2014 - 11.2015
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Waiter
Splendid Hotel
Becici, Montenegro
05.2011 - 04.2014
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Informed customers regarding ingredients used to address allergy and dietary issues.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
Waiter
Montenegro Stars Hotel
Becici, Montenegro
05.2008 - 05.2011
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waiter Bartender
Club Rupa
Doboj, Bosnia and Herzegovina
09.2005 - 04.2008
- Maintained bar stocks, replenishing daily as necessary.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Education
High School - Trade
/1999 - /2003
Skills
- Point Of Sale system operation
- Upbeat, outgoing and positive
- Advanced beverage knowledge
- High-volume dining
- Efficient under pressure
- Menu memorisation
- In-depth food and wine knowledge
- Food and beverage knowledge
- Product inventory maintenance
- Extensive hospitality background
- Food safety understanding
- Cleaning requirements
- Interpersonal skills
- Spirits, wine and food service
- Highly responsible and reliable
- Table check-ins
- Effective sales techniques
- Menu knowledge
- Efficient payment processing
- Table service
- Barista experience
- Spirits knowledge
Languages
English
Advanced
German
Upper intermediate
Timeline
Waiter - Seven Sisters
06.2022 - Current
Head Waiter - Moneo Restaurnt
05.2020 - 05.2022
Waiter - G&P Cruises
03.2016 - 11.2019
Waiter - Bayside Restaurant
05.2014 - 11.2015
Waiter - Splendid Hotel
05.2011 - 04.2014
Waiter - Montenegro Stars Hotel
05.2008 - 05.2011
Waiter Bartender - Club Rupa
09.2005 - 04.2008
Tehnicka skola - High School, Trade
/1999 - /2003
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