Boulaarouf Oussama

Company Overview: Travel Retail Sales and Services (TRSS)

ZAYED INTERNATIONAL AIRPORT Duty-Free Abu Dhabi.

• Upholding the brand prestige and delivering a luxury customer service
• Maximised store revenue through add-on sales and offer promotion.
• Promoting the House of Creed Brand products in an authentic and luxurious Image
• Showing Knowledge and passion about our Brand
• Driving Sales beyond Targets
• Best upselling closure
• Staying informed on Perfumes Industry
• Develop a sales strategy B2B to achieve organizational sales goals and revenues
• Set individual sales targets with sales team
• Strengthened customer loyalty by providing professional and efficient service during promotions or events.
• Built rapport with new and existing customers to boost client retention.

• Track, collate and interpret sales figures and reporting
• Ensure members of the sales team have the necessary resources to perform properly
• Plan and direct sales team training
• Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
• Drove revenue growth by identifying and capitalising on emerging market trends.
• Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
• Allocated teams, materials and calendar space for individual projects.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.

• Provides an exceptional level of service to each client by responding to concerns and providing answers
• Implemented marketing strategies that led to a growth in the customer base
• Perform administrative work
• Assist customers with internet orders of products not carried in the store
• Delivered product knowledge and recommendations to customer as needed
• Monitored competitor activity closely for staying ahead in the market competition.
• Trained staff to enhance their product knowledge and improve customer interaction.
• Managed in-store promotions for maximising product visibility and driving sales.