BOUSY ABDELHALEM
Dubai
Summary
Seeking for an appropriate position in a dynamic organization that should be suitable with my experience in the administration, organizational behavior, and human resources management operations plus my entrepreneurial passion to the fields of management consulting and organizational excellence using my abilities as a certified EFQM assessor.
Organizational excellence entrepreneurial passionate, result oriented, professional, collaborative on the HR administrative work & executive career management of which 08+ years at business level plus my acquired skills in consultancy and organizational excellence operations through partnership, communication, strategic planning, presentation, negotiation, and successful execution on strengths points that make the goals of career reachable & achieved.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Management Consultant
The Excelloncors for Training and Performance Management
Dubai
01.2021 - Current
- Benchmarking
- Revise Assessment and Audit reports
- Support entities for participating in the Global Star Rating program (customer happiness centres) by fulfilling the requirements (ICP & TDRA)
- Assistant assessor at His Excellency the Minister of Infrastructure Development Award
- Draw Flowcharts for processes using Visio
- Awards Management at (MOI & Dubai municipality)
- Developing and presenting proposals customized for each client’s specific business needs
- Ensure that the strategic planning process highlights existing business issues
- Business Development by on several strategies such as SWOT and PESTLE analysis
- Work collaboratively and supportively with the operations team to communicate prospect activity, requirements, and demand timing
- Provide insights and recommendations to enhance overall organizational performance
- Establish and maintain key performance indicators (KPIs) to measure organizational performance and progress
- Conduct data analysis to identify trends, areas for improvement, and opportunities for innovation.
Free Lancer
Certified EFQM Assessor
03.2016 - Current
- Helping organizations drive improvement using EFQM Excellence Model
- Provide training, assessment tools and recognition with the practical excellence criteria
- Incorporating the experiences and learning from these organisations to ensure it reflects reality and offers a path for sustainable excellence
- Assessing the applicable criteria within the organization’s HR department in accordance with EFQM 2013 Model’s main & sub excellence criteria
- Identifying the strength points and the other points that needs to be enhanced towards the applicable excellence criteria
- Issuing the appropriate reports before and after the field visits to each organization
- Ensuring the criteria of EFQM are efficiently applied and right results are achieved
- Assessor, Participation Certificate by 17th Cycle of Sheikh Khalifa Excellence Award, 2018-2019
- Assessor, Participation Certificate by 18th Cycle of Sheikh Khalifa Excellence Award, 2019-2020
- Assessor, Participation Certificate by 19th Cycle of Sheikh Khalifa Excellence Award, 2021-2022
- Assessor to the 'SEHA best 100 Employees', Jul 2019
- Assessor, Participation Certificate by 21st Cycle of Sheikh Khalifa Excellence Award, 2023-2024.
HR & Admin Manager
The Excelloncors for Training and Performance Management
Dubai
01.2014 - Current
- Administers various human resource plans and procedures for all company personnel; assists in the development and implementation of employee handbook and personnel policies and procedures, in conjunction with senior management
- Performs benefits administration to include claims resolution, change reporting, approving invoices for payment and communicating benefit information to employees
- Conducts recruitment efforts; conducts new-employee orientations; monitors career-pathing program
- Handles employee relations counselling, outplacement counselling and exit interviewing
- Maintains company organization charts and the employee directory
- Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of the department and services performed
- Responsible for management of the company office, which includes but not limited to managing repairs, tenant issues, etc
- Supervises the maintenance of office equipment, including copier, fax machine, etc
- Responsible for the facilities day-to-day operations (such as distributing building access keys and back-up to security access cards, etc.) Submission of the governmental tenders and getting the profitable projects to the company accordingly
- Supervises and coordinates overall administrative and office activities
- Responsible for arranging internal office moves
- Negotiates the purchase of office supplies and furniture, office equipment, etc., for the entire staff in accordance with company purchasing policies and budgetary restrictions
- Participates as needed in special department projects
- Scheduling meetings and appointments
- Organizing office operations and procedures
- Coordinating with IT department on all office equipment
- Ensuring that all items are invoiced and paid on time
- Managing contract and price negotiations with office vendors, service providers and office lease
- Managing office G&A budget, ensure accurate and timely reporting
- Provide general support to visitors
- Assisting in the onboarding process for new hires
- Addressing employees’ queries regarding office management issues (e.g., stationery, hardware, and travel arrangements)
- Liaising with facility management vendors, including cleaning, catering, and security services
- Planning in-house or off-site activities, like parties, celebrations, and conferences.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Developed annual goals for each department based on market trends and competitor analysis.
- Reviewed contracts before signing them on behalf of the organization.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed completed work to verify consistency, quality and conformance.
Administrative Officer
Blackhawk Oil DMCC
01.2011 - 04.2013
- Handled answering telephones, screening, and direct calls
- Responsible to replying to messages and providing information to callers
- Greeting persons entering organizations and directing them to the concerned departments
- Ensures knowledge of staff movements in and out of organization
- Monitor incoming and outgoing documentations
- General administrative and clerical support
- Prepare letters and documents
- Receive and sort mail and delivers
- Maintain appointment diary
- Prepare and manage correspondence, reports, and documents, taking dictation and minutes
- Organize and coordinate meetings, conferences, travel arrangements
- Maintain documents and filling
- Smooth running of the office and all contents and office supplies
- Handling PRO/HR
- Maintains employee’s files and the HR filling system
- Assisting with employee files and the HR filling system
- Running general tasks that are produces to you including semi-PRO duties.
Executive Secretary
Orion Holdings Overseas Limited
Dubai
02.2008 - 09.2009
- Prepared correspondences, reports, and materials for publications and presentations
- Performed the setup of directors’ travel arrangements
- Performed the setup of accommodation and entertainment arrangements for company visitors
- Maintained Directors’ calendar
- Prepared and maintained directors’ expense report
- Answered telephones and handled in appropriate manner
- Met and greeted clients and visitors
- Performed general clerical duties to include but not limited to photocopying, faxing, mailing, and filing
- Maintained hard copy and electronic filing system
- Coordinated the company shipping operations with transport companies such as UPS, FEDEX and ARAMEX
- Performed research, price, and purchase office furniture and supplies
- Coordinated other project-based working
- Supervised support staff.
Education
Certified EFQM Assessor -
European Foundation for Quality Management
03.2016
Bachelor’s degree of Management Information Systems -
Delta Higher Institute For Computers
Egypt05.2006
Skills
- Educator
- Analytical skills
- Safety and quality
- Professionalism and ethics
- Interprofessional teamwork
- Collaboration and communication
- Ability to think critically
- Strong communication skills
- Attention to detail
- Problem-solving
- Observation skills
- MS Office applications
- Processing & documentation
- Oracle Apex
- Good presentation
- Data Analytics
- Business Administration
- Team Collaboration
Certification
- ICDL, 10/2006
- Excel 2010 Advanced Customized, 08/2015
- Business Writing Certificate – (Level 1), 10/2015
- Attendance Certificate, Executive Leadership for Women - Training, 04/2016
- Attendance Certificate, Effective Communication Skills, 11/2016
- Assessor, 2-day Training Program by Sheikh Khalifa Excellence Award, 11/2018
- Assessor, Participation Certificate by 17th Cycle of Sheikh Khalifa Excellence Award, 2018-2019
- Assessor, Appreciation Certificate by Abu Dhabi Health Services Co. P.J.S.G’s “SEHA Best 100 Employees” program, 07/2019
- Assessor, Participation Certificate by 18th Cycle of Sheikh Khalifa Excellence Award, 2019-2020
- Assessor, Participation Certificate by 19th Cycle of Sheikh Khalifa Excellence Award, 2021-2022
- Assessor to the "SEHA best 100 Employees", 07/2019
- Assessor, Participation Certificate by 21th Cycle of Sheikh Khalifa Excellence Award, 2023-2024.
- PMP Training.
Personal Information
- Place of Birth: Gharbeya, Egypt
- Citizenship: Egyptian Citizen
- Date of Birth: 02/03/1984
- Driving License: UAE Driving License
Languages
- Arabic, Mother Language
- English, Full work proficiency, Speaking, Reading & Writing
References
Furnished upon request
Timeline
Management Consultant
The Excelloncors for Training and Performance Management
01.2021 - Current
Free Lancer
Certified EFQM Assessor
03.2016 - Current
HR & Admin Manager
The Excelloncors for Training and Performance Management
01.2014 - Current
Administrative Officer
Blackhawk Oil DMCC
01.2011 - 04.2013
Executive Secretary
Orion Holdings Overseas Limited
02.2008 - 09.2009
Certified EFQM Assessor -
European Foundation for Quality Management
Bachelor’s degree of Management Information Systems -
Delta Higher Institute For Computers
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