BOUTAINA HAOUAS
Dubai,United Arab Emirates
Summary
Motivated and detail-oriented professional seeking a challenging position in Customer Service, Human Resources, or Operations. Offering strong organizational skills, effective communication, and a proven ability to manage tasks efficiently while delivering exceptional service and supporting team and company goals.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Human Resources Assistant
Gateway Investment Management Services
Dubai
07.2022 - 09.2025
- - Coordinated onboarding programs and orientations for new hires.
- - Maintained HR policies, procedures, and accurate employee records.
- - Scheduled meetings, appointments, and travel arrangements for HR staff.
- - Monitored attendance, performance, and adherence to company policies.
- - Managed internal communications, document filing, and office organization.
- Prepared personnel files, keeping all employee records up-to-date.
Sales Agent
Emaar
Dubai
06.2021 - 05.2022
- - Delivered high-quality customer service to boost satisfaction and loyalty.
- - Managed customer inquiries, provided solutions, and ensured timely follow-up.
- - Closed sales deals, meeting and exceeding performance targets.
- - Built and maintained strong relationships with clients.
- Enhanced sales performance with thorough knowledge of product range.
Sales & Marketing Assistant
Manzel Estate
Dubai
03.2020 - 03.2021
- - Supported sales team with client proposals, lead management, and follow-ups.
- - Responded to customer inquiries through calls, emails, and in-person visits.
- - Assisted in business development by reaching out to potential clients.
- - Participated in sales training to improve persuasion and negotiation skills.
Education
Bachelor of Business Administration (BBA) - Human Resource Management
Ajman University
01.2018 - 09.2021
Skills
- Customer Service Excellence
- Human Resources Administration
- Office & Operations Management
- Employee Relations & Attendance Tracking
- Communication & Interpersonal Skills
- Time Management & Prioritization
- Policy & Procedure Implementation
- Analytical & Critical Thinking
Certification
- - HR Policies and Procedures Implementation – Online Training
- - Advanced Customer Service Skills – E-Learning
- - Time Management and Productivity – Professional Workshop
LANGUAGES
Arabic – Native
English – Fluent
French – Intermediate
Timeline
Human Resources Assistant
Gateway Investment Management Services
07.2022 - 09.2025
Sales Agent
Emaar
06.2021 - 05.2022
Sales & Marketing Assistant
Manzel Estate
03.2020 - 03.2021
Bachelor of Business Administration (BBA) - Human Resource Management
Ajman University
01.2018 - 09.2021
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