Bouthaina Souahi
Dubai
Summary
Professional Real Estate compliance executive, specialized in contract management, payment collection, regulatory compliance, and client dispute handling. Experienced in deals retention, DLD regulations, and internal compliance processes, with a strong focus on risk mitigation and ensuring client satisfaction.
As well as, a professional procurement expert prepared to adept at optimizing procurement operations and ensuring compliance with industry standards. Collaborative team player who consistently achieves results. Skilled in vendor negotiation, supply chain management, and strategic sourcing.
Overview
12
12
years of professional experience
Work History
Executive Owner Services (compliance)
The First Group
08.2023 - 07.2025
- Resolve client complaints and legal concerns related to purchase contracts, payment plans, and property registration.
- Manage fast-track property sales, while ensuring compliance with relevant policies and regulatory requirements.
- Analyze internal property consolidation for clients with multiple investments, assisting in strategic decision-making and maintain high retention rates.
- Negotiate and facilitate amicable settlements for clients wishing to cancel purchase contracts, ensuring a smooth transition and reduced financial burden.
- Reloaded and switched owners for new projects and products, to insure owner portfolio diversity.
- Successfully handled over 200 client cancellations, including payment coordination, legal implications, and contract terminations.
- Communicate professionally in French, Arabic, and English, enabling effective client interactions and relationship management.
- Coordinate with Sales, Legal, CRM, and Finance departments to streamline the client experience and ensure client satisfaction.
- Implemented a new client feedback system, allowing full traceability of client issues and concerns.
- Achieved 98% client satisfaction scores for owner services through effective communication and tailored solutions.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
Front Office Coordinator
The First Group
09.2022 - 08.2023
- Maintained accurate and up-to-date departmental records within the company database, ensuring seamless documentation and information retrieval.
- Served as the primary point of contact for clients, VIP guests, and visitors.
- Coordinated and managed over 150 daily client appointments, including scheduling, confirmations, and correspondence via phone and email.
- Administered the front desk area, overseeing visitor management, pick-up/drop-off requests, and scheduling through the CRM system.
- Handled and directed incoming telephone inquiries, efficiently screening calls, taking messages, and ensuring timely communications across all departments.
- Managed the fleet team and closing operations as per company policy.
Project Buyer
Volvo Trucks
12.2018 - 06.2022
- Developed and enforced procurement policies to reduce risks, and drive operational efficiency across all departments.
- Led the procurement lifecycle from planning to execution, with a focus on supplier selection, contract negotiations, and post-award performance management.
- Performed vendor audits and risk assessments, leveraging long-term strategic partnerships.
- Managed procurement planning and forecasting in alignment with inventory demand, ensuring optimal stock levels and minimizing lead times.
- Collaborated with cross-functional teams to align procurement with strategic business objectives and support analytics.
- Introduced RFP, RFQ, and RFI to identify and assess supplier bid quality, capabilities, and pricing for strategic sourcing.
- Sustained and maintained strong vendor relationships, fostering trust and reliability across procurement processes.
- Handled complex negotiations for high-value contracts, ensuring best pricing, quality, and compliance with corporate standards.
- Identified and evaluated new suppliers through market research, trade shows, and site visits to build a robust supplier network.
- Negotiated and executed strategic supply contracts with key suppliers by leveraging industry insights and market trends.
- Monitored global and regional market trends to anticipate risks, adjust sourcing strategies, and secure cost-effective supply channels.
Procurement Engineer
China State Corporation (CSCEC)
07.2016 - 05.2018
- Led procurement improvement initiatives, focused on reducing inventory costs and improving processes in raw material .
- Approved requisitions, placed and expedited purchase orders to ensure optimal delivery times.
- Evaluated internal supply requirements and implemented inventory strategies to maintain stock levels while accurately forecasting and demand planning.
- Negotiated contracts and supplier agreements to achieve favorable pricing, payment terms, and service level agreements.
- Conducted supplier evaluations and led procurement reviews for improvement areas, ensuring adherence to quality, delivery, and cost benchmarks.
- Collaborated with cross-functional teams to develop and implement long-term strategic procurement initiatives.
- Analyzed pricing trends and global market conditions to drive purchasing decisions and mitigate supply chain risks.
- Participated in procurement audits, documentation reviews, and site inspections to ensure quality and compliance.
- Identified cost-effective suppliers to support complex project needs and business growth.
Procurement Engineer
Larsen & Toubro
03.2015 - 06.2016
- Served project specifications, technical drawings, and BOMs to define accurate material and equipment requirements for MEP systems.
- Prepared and issued RFQs, RFPs, and contract documents to solicit competitive bids, ensuring alignment with project needs.
- Evaluated technical and commercial proposals, conducting analysis to select the most competitive and profitable suppliers.
- Negotiated pricing, payment terms, and delivery schedules to maximize value and minimize project costs.
- Coordinated with engineering, project management, and site teams to ensure compliance with project specifications.
- Developed and maintained trustable relationships with suppliers, preparing supplier analysis, and performance tracking.
- Managed the analysis and administration of Letters of Credit (LCs) in collaboration with banks, ensuring financial compliance and accuracy.
- Tracked key project deliverables and KPIs, providing visibility to stakeholders and ensuring project performance.
- Monitored global and regional market trends to anticipate risks, adjust sourcing strategies, and secure cost-effective supply channels.
- Managed documentation for import/export compliance, including customs clearance, freight forwarders, and regulatory agencies for efficient clearance.
Procurement Officer
SARL PLATINIUM
03.2013 - 04.2015
- Managed end-to-end procurement of raw materials and spare parts by ensuring timely availability to meet production schedules.
- Developed and maintained relationships with approved suppliers, negotiating pricing, contracts, and delivery terms to optimize costs and ensure supply chain continuity.
- Assessed purchase orders and monitored order status, ensuring timely delivery and coordinating logistics to secure on-time deliveries.
- Collaborated with production planning and warehouse teams to align purchasing activities with production requirements.
- Conducted supplier evaluations and performance reviews to ensure compliance with quality standards and regulatory requirements.
- Managed documentation for import/export compliance, including customs clearance, freight forwarders, and regulatory agencies for efficient clearance.
- Prepared RFQs and analyzed bids to select suppliers offering the best value.
- Monitored market trends, price fluctuations, and lead times to support budgeting and strategic sourcing decisions.
- Identified and implemented cost-saving measures, reducing procurement costs by 10% within the first year.
- Contributed to continuous improvement initiatives to enhance procurement processes, reduce waste, and improve cost efficiency.
Education
Master of Science - Electrical Engineering
University Of Science And Technology Houari Boumedienne
Algiers07-2011
Bachelor of Science - Electrical Engineering
University Of Science And Technology Tebessa
Tebessa06-2009
Skills
- Analytical problem solver
- Verbal and written communication
- Strategic planning
- Strategic Negotiation
- Customer Relationship Management
- Teamwork and collaboration
- MS Office
- ERP
- CRM
- Interpersonal skills
- Sales expertise
LANGUAGES
Arabic
French
English
DRIVING LICENSE
- Category B
Timeline
Executive Owner Services (compliance)
The First Group
08.2023 - 07.2025
Front Office Coordinator
The First Group
09.2022 - 08.2023
Project Buyer
Volvo Trucks
12.2018 - 06.2022
Procurement Engineer
China State Corporation (CSCEC)
07.2016 - 05.2018
Procurement Engineer
Larsen & Toubro
03.2015 - 06.2016
Procurement Officer
SARL PLATINIUM
03.2013 - 04.2015
Master of Science - Electrical Engineering
University Of Science And Technology Houari Boumedienne
Bachelor of Science - Electrical Engineering
University Of Science And Technology Tebessa
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