Summary
Overview
Work history
Education
Skills
Websites
Language Skills
References
Timeline
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Boutros Essam Fouad

Boutros Essam Fouad

Dubai,United Arab Emirates

Summary

Driven professional with strong aspiration to contribute to hospitality industry as Assistant Front Office Manager. Skilled in customer service and conflict resolution, combined with excellent communication and team leadership abilities. Poised to enhance guest satisfaction and streamline front office operations for optimal efficiency.

Overview

13
13
years of professional experience
2012
2012
years of post-secondary education

Work history

Assistant Front Office Manager

Hyatt Regency Dubai Creek Heights
Dubai, UAE
05.2022 - 07.2025
  • Assistant Front Office Manager
  • 5 stars - 463 Rooms
  • Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
  • Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
  • Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
  • Fostered a positive work atmosphere, boosting employee morale and productivity.
  • Assisted in budget planning which helped control expenses effectively.
  • Increased efficiency through effective scheduling of front office staff.
  • Worked closely with other departments to enhance overall service quality.
  • Managed daily operations to ensure smooth workflow.
  • Enhanced guest satisfaction by efficiently handling enquiries and complaints.
  • Promoted up-selling strategies among the team that elevated revenue generation significantly.
  • Trained new staff members for improved team performance.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Handled all front desk responsibilities professionally for seamless operations.
  • Conducted regular meetings with staff to address issues and implement solutions.
  • Ensured hotel policies were adhered to by all guests for a secure environment.
  • Delivered high-quality customer service, resulting in increased loyalty.
  • Monitored room inventory to prevent any shortages or excesses.

Rooms Trainer (Assistant Front Office Manager)

Hyatt Regency Riyadh Olaya
Riyadh
02.2020 - 01.2022
  • Rooms Trainer (Assistant Front Office Manager)
  • 5 stars - 261 Rooms

Assistant Manager Front Office

Hyatt Regency Riyadh Olaya
Riyadh
10.2017 - 01.2020
  • Assistant Manager Front Office
  • 5 stars - 261 Rooms

Team Leader – Front Office

Hyatt Regency Riyadh Olaya
Riyadh
10.2016 - 09.2017
  • Pre-Opening team as Team Leader – Front Office
  • 5 stars - 261 Rooms

Guest Service Agent

Crowne Plaza Dubai Festival City
Dubai
02.2015 - 03.2016
  • Guest Service Agent
  • 5 stars - 350 Rooms

Front desk Team Leader

Hyatt Regency Sharm El-Sheikh
Sharm El-Sheikh
01.2014 - 10.2014
  • Front desk Team Leader
  • 5 stars - 471 Rooms

Front desk Agent

Hyatt Regency Sharm El-Sheikh
Sharm El-Sheikh
08.2012 - 12.2013
  • Front desk Agent
  • 5 stars - 471 Rooms

Education

Bachelor - Hotels Management

Mansoura University

Skills

  • Collaborative teamwork
  • Expertise in OPERA PMS
  • Proficient in Microsoft Outlook
  • Experience with Lotus Notes
  • ICDL certified
  • Strong decision-making abilities
  • Knowledge of reservation systems
  • A certified computer maintenance
  • Support for hardware and software
  • Networking proficiency


Language Skills

Arabic: Mother Tongue
English: Excellent write and speak

References

Available upon request.

Timeline

Assistant Front Office Manager

Hyatt Regency Dubai Creek Heights
05.2022 - 07.2025

Rooms Trainer (Assistant Front Office Manager)

Hyatt Regency Riyadh Olaya
02.2020 - 01.2022

Assistant Manager Front Office

Hyatt Regency Riyadh Olaya
10.2017 - 01.2020

Team Leader – Front Office

Hyatt Regency Riyadh Olaya
10.2016 - 09.2017

Guest Service Agent

Crowne Plaza Dubai Festival City
02.2015 - 03.2016

Front desk Team Leader

Hyatt Regency Sharm El-Sheikh
01.2014 - 10.2014

Front desk Agent

Hyatt Regency Sharm El-Sheikh
08.2012 - 12.2013

Bachelor - Hotels Management

Mansoura University
Boutros Essam Fouad