Boutros Essam Fouad
Dubai,United Arab Emirates
Summary
Driven professional with strong aspiration to contribute to hospitality industry as Assistant Front Office Manager. Skilled in customer service and conflict resolution, combined with excellent communication and team leadership abilities. Poised to enhance guest satisfaction and streamline front office operations for optimal efficiency.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work history
Assistant Front Office Manager
Hyatt Regency Dubai Creek Heights
Dubai, UAE
2022.05 - 2025.07
- Assistant Front Office Manager
- 5 stars - 463 Rooms
- Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
- Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
- Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
- Fostered a positive work atmosphere, boosting employee morale and productivity.
- Assisted in budget planning which helped control expenses effectively.
- Increased efficiency through effective scheduling of front office staff.
- Worked closely with other departments to enhance overall service quality.
- Managed daily operations to ensure smooth workflow.
- Enhanced guest satisfaction by efficiently handling enquiries and complaints.
- Promoted up-selling strategies among the team that elevated revenue generation significantly.
- Trained new staff members for improved team performance.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Handled all front desk responsibilities professionally for seamless operations.
- Conducted regular meetings with staff to address issues and implement solutions.
- Ensured hotel policies were adhered to by all guests for a secure environment.
- Delivered high-quality customer service, resulting in increased loyalty.
- Monitored room inventory to prevent any shortages or excesses.
Rooms Trainer (Assistant Front Office Manager)
Hyatt Regency Riyadh Olaya
Riyadh
2020.02 - 2022.01
- Rooms Trainer (Assistant Front Office Manager)
- 5 stars - 261 Rooms
Assistant Manager Front Office
Hyatt Regency Riyadh Olaya
Riyadh
2017.10 - 2020.01
- Assistant Manager Front Office
- 5 stars - 261 Rooms
Team Leader – Front Office
Hyatt Regency Riyadh Olaya
Riyadh
2016.10 - 2017.09
- Pre-Opening team as Team Leader – Front Office
- 5 stars - 261 Rooms
Guest Service Agent
Crowne Plaza Dubai Festival City
Dubai
2015.02 - 2016.03
- Guest Service Agent
- 5 stars - 350 Rooms
Front desk Team Leader
Hyatt Regency Sharm El-Sheikh
Sharm El-Sheikh
2014.01 - 2014.10
- Front desk Team Leader
- 5 stars - 471 Rooms
Front desk Agent
Hyatt Regency Sharm El-Sheikh
Sharm El-Sheikh
2012.08 - 2013.12
- Front desk Agent
- 5 stars - 471 Rooms
Education
Bachelor - Hotels Management
Mansoura University
Skills
- Collaborative teamwork
- Expertise in OPERA PMS
- Proficient in Microsoft Outlook
- Experience with Lotus Notes
- ICDL certified
- Strong decision-making abilities
- Knowledge of reservation systems
- A certified computer maintenance
- Support for hardware and software
- Networking proficiency
Language Skills
Arabic: Mother Tongue
English: Excellent write and speak
References
Available upon request.
Timeline
Assistant Front Office Manager
Hyatt Regency Dubai Creek Heights
2022.05 - 2025.07
Rooms Trainer (Assistant Front Office Manager)
Hyatt Regency Riyadh Olaya
2020.02 - 2022.01
Assistant Manager Front Office
Hyatt Regency Riyadh Olaya
2017.10 - 2020.01
Team Leader – Front Office
Hyatt Regency Riyadh Olaya
2016.10 - 2017.09
Guest Service Agent
Crowne Plaza Dubai Festival City
2015.02 - 2016.03
Front desk Team Leader
Hyatt Regency Sharm El-Sheikh
2014.01 - 2014.10
Front desk Agent
Hyatt Regency Sharm El-Sheikh
2012.08 - 2013.12
Bachelor - Hotels Management
Mansoura University