Driven professional with strong aspiration to contribute to hospitality industry as Assistant Front Office Manager. Skilled in customer service and conflict resolution, combined with excellent communication and team leadership abilities. Poised to enhance guest satisfaction and streamline front office operations for optimal efficiency.
Overview
13
13
years of professional experience
2012
2012
years of post-secondary education
Work history
Assistant Front Office Manager
Hyatt Regency Dubai Creek Heights
Dubai, UAE
05.2022 - 07.2025
Assistant Front Office Manager
5 stars - 463 Rooms
Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
Improved quality of service, ensuring current staff knowledge of hotel products, services and policies at all times.
Fostered a positive work atmosphere, boosting employee morale and productivity.
Assisted in budget planning which helped control expenses effectively.
Increased efficiency through effective scheduling of front office staff.
Worked closely with other departments to enhance overall service quality.
Managed daily operations to ensure smooth workflow.
Enhanced guest satisfaction by efficiently handling enquiries and complaints.
Promoted up-selling strategies among the team that elevated revenue generation significantly.
Trained new staff members for improved team performance.
Maintained high standards of accuracy and quality in data entry and recordkeeping.
Handled all front desk responsibilities professionally for seamless operations.
Conducted regular meetings with staff to address issues and implement solutions.
Ensured hotel policies were adhered to by all guests for a secure environment.
Delivered high-quality customer service, resulting in increased loyalty.
Monitored room inventory to prevent any shortages or excesses.