B. Prasanna Kumar
Dubai
Summary
My innovative and employee as well as client-friendly ideas would help me in running the hotel smoothly. Adaptable Manager offers 25 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership.
Overview
32
32
years of professional experience
Work History
CONFRENCE & BANQUETS OPERATION MANAGER
Erbil Rotana Hotel
Kurdistan
10.2011 - 06.2022
- To oversee all aspects of conference Banquets operations
- To maintain a complete knowledge of Departmental polices & government policies in maintaining high standards of cleanliness, grooming go colleagues
- To liaise with the Director of Food & Beverages, Director of Sales& Marketing to review Business, schedules, priority, Bookings & Ask information for the smooth running of conferences &Banqueting
- To train the colleagues regarding on Job Training & off job Training check grooming standards of colleagues
- To coordinate, Kitchen, Laundry &Housekeeping for smooth operation
- To focus on minimizing the expenses without compromising on Quality and Standards
- Related to guest supplies flowers& colleagues’ overtime
- Training Done: Destination leadership, Managing people’s performance, Annual &Mid- year performance of colleagues.
ASSISTANT MANAGER (EVENTS OPERATION)
HOTEL INTERCONTINENTAL DUBAI FESTIVAL CITY
Dubai
08.2007 - 02.2010
- Reports directly to the events service manager.
- Provides supervision to the event ’s service personnel.
- Interacts with individuals outside the hotel included but are not limited to the clients, government officials, competitors, and other members of the local community.
- Co-operates, co- ordinates functions and activities with other department heads Food and Beverage section heads as appropriate.
TEAM LEADER ( BANQUETS)
INTERCONTINENTAL HOTEL, DUBAI
Dubai
06.1996 - 08.2007
- To oversee & supervise all aspects of banqueting & conference with special emphasis on the outside catering & bar
- Work closely with the rest of the colleagues & part timers to ensure successful conference& banqueting & outside catering events of our clients
- Maintain complete knowledge of & comply with all hotel & departmental policies & procedures
- Liaise daily with conferences & banqueting operation Manger to review status if business, schedules, priority, booking & all familiar with banquet services standards for the smooth operation
- Liaise with the clients to work out the details of the functions & implementations
- Close coordination with kitchen, stewarding & laundry departments for the trouble-free operation of the banquets
- Check function rooms & outside catering prior to the guest’s arrival, ensure all details are in agreement with client’s requirements to hotel standards, ensure deficiencies & corrected by respective personnel
- Anticipate quests needs, respond promptly & acknowledge all guest however busy & whatever time of day, Promote positive guest relations at all the times
- As per the requirements of the guest set up for the live station, make fancy bar set up with cocktails & mock tails.
WAITER
THE KRISHNA OBEROI , HYDERABAD
Hyderabad
01.1990 - 01.1993
- Worked as waiter in various outlets
- Like: Coffee shop
- Room service, Chinese restaurant
BAR WAITER/CAPTAIN
HILTON ABUDHABI
Abu Dhabi
01.1994
- Joined as a Bar Waiter & was promoted as captain at “Tequilana” discotheque at Hemingway’ s entertainment center.
EVENTS AND CATERING OPERATION MANAGER
TEWOOS INDUSTRIAL SERVICES COMPANY
Muscat
- Reports directly to the events service manager
- Provides supervision to the event’s service personnel
- Interacts with individuals outside the hotel included but are not limited to the clients, government officials, competitors, and other members of the local community
- Co-operates, co- ordinates functions and activities with other department heads Food and Beverage section heads as appropriate
- RESPONSIBILITIES Assist the Events Services manager in supervising the day-to-day operations of the Event Department
- Assist the Events Services Manager in analyzing on an ongoing basis the following
- Quality level of the products Guest satisfaction Merchandising Operating costs Sanitation, cleanliness, and hygiene Ensure optimum performance in specific areas as assigned above areas
- Assist the Events Service Manager in supervising, coordinating and directing the prompt, efficient and courteous service of function s to ensure that standards are met
- Maintain effective employee relations
- Conducts employee orientation, on job performance, appraisals, coaching, to ensure appropriate staffing and productivity
- Ensure that Events set- ups is in accordance to required standards/ requests
- Supervises, coordinates and directs the prompt, efficient and courteous service of Food and Beverages in the Events Department
- Establish and maintain effective employee relations
- Maintain a clean hygienic work area
- Follow FBM system rules ( food and beverage requisition system)
- Ensure all HACCP guidelines are achieved and maintained
- Check monitoring procedures daily
- OTHER RESPONSIBILTIES Ensure all equipment is properly maintained and stores with all breakages and breakdowns are properly reported and recorded
- Be fully conversant with hotels fire, security and emergency procedures
- Accurately maintain accident records, in turn an all hazardous situations are reviewed to minimize the rise of future incidents
- To perform any other duties so directed by the General Manager that affect the operation and profitability of the events department.
Education
Institute of Hotel Management & catering technology
01.1990
Intermediate -
Anwar Uloom Junior College
01.1987
SSC -
Valerian Grammar School
01.1985
Skills
- Well experience with MS word & Fidelio
- Schedule Preparation
- E-mail: All email operation
- Loves interacting with people, responsible & dedicated to the job & enjoy challenges
- A self-starter who can handle pressure in a demanding work environment
- Ability to get along with all kinds of people & multicultural environment
- Operations Management
- Staff Development
Physical Standard
Normal
Training Program
- My Guest my customer
- Telephone Skills
- Basic Food & Hygiene course from Intercontinental
- Basic safety training
- Beer training from Africa & Eastern
- Whisky training from MMI
- Destination leadership
- Managing people’s performances
Personal Information
- Height: 5'5"
- Weight: 63
- Passport Number: Y9634210
- Date of Birth: 05/31/68
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Vision
Normal
Languages
English, Hindi, Telugu
References
- Mr. Simon Azizi, General Manager, Tanzania Rotana, Tanzania
- Mr. Ramee Haikal, General Manager, Erbil Rotana, Kurdistan, Iraq
Languages
English
First Language
Hindi
Upper Intermediate (B2)
B2
Arabic
Intermediate (B1)
B1
References
References available upon request.
Timeline
CONFRENCE & BANQUETS OPERATION MANAGER
Erbil Rotana Hotel
10.2011 - 06.2022
ASSISTANT MANAGER (EVENTS OPERATION)
HOTEL INTERCONTINENTAL DUBAI FESTIVAL CITY
08.2007 - 02.2010
TEAM LEADER ( BANQUETS)
INTERCONTINENTAL HOTEL, DUBAI
06.1996 - 08.2007
BAR WAITER/CAPTAIN
HILTON ABUDHABI
01.1994
WAITER
THE KRISHNA OBEROI , HYDERABAD
01.1990 - 01.1993
EVENTS AND CATERING OPERATION MANAGER
TEWOOS INDUSTRIAL SERVICES COMPANY
Institute of Hotel Management & catering technology
Intermediate -
Anwar Uloom Junior College
SSC -
Valerian Grammar School
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