Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BRAHIM GRINE

BRAHIM GRINE

Dubai,UAE

Summary

Positive and proactive problem-solver with strong communication and interpersonal skills, adept in handling customer inquiries and resolving issues. Demonstrates excellent ability to listen and empathize, ensuring customer satisfaction and retention. Committed to making meaningful difference in customer service role.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work History

Cashier/Customer service

Transguard (dubai international airport)
Dubai, UAE
02.2022 - Current
  • Answering both general and specific customer questions.
  • Collection of fines and exit permits for overstayed passengers.
  • Provide an explanation to the traveller about the visas.
  • Provide airline information to passengers as required.

Teller

Transguard ( AL Tawar center )
Dubai, UAE
06.2021 - 02.2022

• Serves customers by completing account transactions.

• I thoroughly followed bank policies, procedures, and guidelines to process transactions accurately.

• Provides account services to customers by receiving deposits and loan payments.

• Processed payments for customers with past-due balances.

Cashier

Carrefour
Dubai, UAE
01.2020 - 06.2021
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Education

Master of Science - physics

Ferhat abbas university
Setif, Algeria
09.2016 - 05.2018

Bachelor of Science - physics

Ferhat abbas university
Setif, Algeria
09.2013 - 05.2016

High School Diploma - Mathematics

Mohamed Baitish School
Setif, Algeria
09.2012 - 05.2013

Skills

  • Customer service excellence
  • Self-Checkout assistance
  • Customer loyalty schemes

Languages

Arabic
Native
English
Advanced
French
Upper intermediate

Timeline

Cashier/Customer service

Transguard (dubai international airport)
02.2022 - Current

Teller

Transguard ( AL Tawar center )
06.2021 - 02.2022

Cashier

Carrefour
01.2020 - 06.2021

Master of Science - physics

Ferhat abbas university
09.2016 - 05.2018

Bachelor of Science - physics

Ferhat abbas university
09.2013 - 05.2016

High School Diploma - Mathematics

Mohamed Baitish School
09.2012 - 05.2013
BRAHIM GRINE