Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic
BRAHIM GRINE

BRAHIM GRINE

Dubai,UAE

Summary

Positive and proactive problem-solver with strong communication and interpersonal skills, adept in handling customer inquiries and resolving issues. Demonstrates excellent ability to listen and empathize, ensuring customer satisfaction and retention. Committed to making meaningful difference in customer service role.

Overview

5
5
years of professional experience
5
5
years of post-secondary education

Work history

Cashier/Customer service

Transguard (dubai international airport)
Dubai, UAE
2022.02 - Current
  • Answering both general and specific customer questions.
  • Collection of fines and exit permits for overstayed passengers.
  • Provide an explanation to the traveller about the visas.
  • Provide airline information to passengers as required.

Teller

Transguard ( AL Tawar center )
Dubai, UAE
2021.06 - 2022.02

• Serves customers by completing account transactions.

• I thoroughly followed bank policies, procedures, and guidelines to process transactions accurately.

• Provides account services to customers by receiving deposits and loan payments.

• Processed payments for customers with past-due balances.

Cashier

Carrefour
Dubai, UAE
2020.01 - 2021.06
  • Enhanced customer satisfaction by promptly addressing issues and concerns.
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.

Education

Master of Science - physics

Ferhat abbas university
Setif, Algeria
2016.09 - 2018.05

Bachelor of Science - physics

Ferhat abbas university
Setif, Algeria
2013.09 - 2016.05

High School Diploma - Mathematics

Mohamed Baitish School
Setif, Algeria
2012.09 - 2013.05

Skills

  • Customer service excellence
  • Self-Checkout assistance
  • Customer loyalty schemes

Languages

Arabic
Native
English
Advanced
French
Upper intermediate

Timeline

Cashier/Customer service

Transguard (dubai international airport)
2022.02 - Current

Teller

Transguard ( AL Tawar center )
2021.06 - 2022.02

Cashier

Carrefour
2020.01 - 2021.06

Master of Science - physics

Ferhat abbas university
2016.09 - 2018.05

Bachelor of Science - physics

Ferhat abbas university
2013.09 - 2016.05

High School Diploma - Mathematics

Mohamed Baitish School
2012.09 - 2013.05
BRAHIM GRINE