Summary
Overview
Work History
Education
Reference
Timeline
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Brahim Mohamed Abdellahi

Brahim Mohamed Abdellahi

Customer Service Supervisor
Abu Dhabi

Summary

Adept at elevating customer experiences, I excelled as a Customer Service Supervisor at Medeor 24/7 Hospital, where I significantly improved satisfaction through expert conflict resolution and targeted team coaching. My proficiency in Microsoft Office and exceptional adaptability enhanced operational efficiency and team collaboration, showcasing my commitment to excellence and continuous improvement.

Overview

3
3
years of professional experience
3
3
Languages

Work History

Receptionist

Blooms Medical Center
Abu Dhabi, UAE
12.2024 - 02.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.

Customer Service Supervisor

Medeor 24/7 Hospital
07.2023 - 05.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
  • Evaluated individual performance metrics to identify areas of improvement, providing targeted coaching to boost results.

Patient Relationship Officer

Medeor 24x7 Hospital
10.2021 - 07.2023
  • Maintained and built close relationships with customers through regular contact and visits.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Education

High School Diploma -

Al Maarif Highschool
Nouakchatt, Mauritania
08.2018

Reference

Dr. Saad Talib Aziz

Pediatric Specialists/ Medical Director

Medeor Hospital 24/7

Abu Dhabi

+971 501274237

Timeline

Receptionist

Blooms Medical Center
12.2024 - 02.2025

Customer Service Supervisor

Medeor 24/7 Hospital
07.2023 - 05.2024

Patient Relationship Officer

Medeor 24x7 Hospital
10.2021 - 07.2023

High School Diploma -

Al Maarif Highschool

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Brahim Mohamed AbdellahiCustomer Service Supervisor