Summary
Overview
Work History
Education
Skills
Timeline
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Brain Allen Chikuntho

Brain Allen Chikuntho

Summary

Customer-oriented Wait Staff Member with experience in the service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Motivated Bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

2
2
years of professional experience

Work History

Waiter

Mashwede
02.2024 - Current
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Upheld strict regulations for safe alcohol service and food safety.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Prepared garnishes by evenly slicing and pitting fruits.

Waiter

Eat N Lick
09.2023 - 01.2024
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.

Waiter

Tri Bakery
08.2022 - 06.2023
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Used cash registers and credit card machines to cash out customers.
  • Participated in monthly inventory checks, helping management maintain adequate stock levels and reduce waste costs.
  • Checked guests' identification before serving alcoholic beverages.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Education

High School Diploma -

Florida High School
South Africa
11.2021

Skills

  • Hospitality best practices
  • Guest Relations
  • Special Requests and Substitutions
  • Daily specials memorization
  • Beverage Preparation
  • Relationship Building
  • Table Setting
  • Food Preparation and Safety
  • Strong multitasking
  • Food and Beverage Service

Timeline

Waiter

Mashwede
02.2024 - Current

Waiter

Eat N Lick
09.2023 - 01.2024

Waiter

Tri Bakery
08.2022 - 06.2023

High School Diploma -

Florida High School

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Brain Allen Chikuntho