Brandon Enow Ndip
Dubai,UAE
Summary
Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Customer service representative
Nahr Almadina Information
Dubai, UAE
09.2023 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
Bell attendant
Grand Emirate Hotel
Dubai, UAE
06.2021 - 07.2023
- Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
- Worked with reception staff to communicate room availability and readiness for incoming guests.
- Provided support during peak arrival and departure times, managing multiple tasks at once.
- Delivered messages and packages within desired timeframes.
- Supported customers with special requirements to enhance service.
- Maintained high standard of service and delivered exceptional customer service, upholding brand standards.
- Built and maintained strong working relationships with regular customers.
Education
High School Diploma - SOCIAL SCIENCE
Governments Bilingual High School Etoug-Ebe
Cameroon 09.2018 - 07.2019
Skills
- Written and verbal communication skills
- Problem solver
- Team management
- Relationship-building
- Adaptive team player
- Bilingual customer support
Languages
English
Proficient (C2)
French
Proficient (C2)
Timeline
Customer service representative
Nahr Almadina Information
09.2023 - Current
Bell attendant
Grand Emirate Hotel
06.2021 - 07.2023
High School Diploma - SOCIAL SCIENCE
Governments Bilingual High School Etoug-Ebe
09.2018 - 07.2019