Mutesi Brenda
Dubai
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
INDOOR SALES ASSOCIATE
TALAL MARKET
02.2022 - 07.2024
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
- Maintaining an orderly and professional appearance throughout the sales floor
- Introducing promotions and opportunities to customers
- Using Cross-selling, Link selling, and up selling techniques to sell products to increase purchase amounts
SALES ASSOCIATE
RETOLD
06.2020 - 01.2022
- Demonstrated exceptional customer service by assisting an average of 50 customers daily, resulting in a 30% increase in customer satisfaction ratings
- Consistently exceeded monthly sales targets by 20%, generating more revenue in monthly sales
- Collaborated with the visual merchandising team to create appealing displays that led to a 15% increase foot traffic and sales
SALES PERSONEL/MERCHANDISER
CAPITAL SHOPPER SUPERMARKET
01.2019 - 02.2020
- Welcome customers to the store and answer their queries
- Assess customers' needs and provide assistance and information on the product features
- Ensure high levels of customer satisfaction through excellent sales service
- Manage transactions with customers using cash registers and point of sales system
- Maintaining in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Team up with co-workers to ensure proper customer service
Education
Bachelor Of Business Administration - Accounting and Finance
Busitema University
Kampala, Uganda 09.2019
Skills
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Cash Handling
- Customer Engagement
- Reliability and punctuality
- Product Knowledge
- Cash Register Operation
- Stocking and Receiving
- POS system operations
Languages
English
References
Available upon request.
Personal Information
- Passport Number: A00728205
- Date of Birth: 12/24/96
- Gender: Female
- Nationality: Ugandan
- Visa Status: Residence Visa
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Business Development - Initiated two key partnerships which resulted in 10% revenue growth.
- Exceeded monthly quota 5 times.
- Documented and resolved delays which led to 15% increase in sales
Software
Microsoft office
Point of sales system
Timeline
INDOOR SALES ASSOCIATE
TALAL MARKET
02.2022 - 07.2024
SALES ASSOCIATE
RETOLD
06.2020 - 01.2022
SALES PERSONEL/MERCHANDISER
CAPITAL SHOPPER SUPERMARKET
01.2019 - 02.2020
Bachelor Of Business Administration - Accounting and Finance
Busitema University
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