Brenda Nakamatte
Dubai
Summary
Motivated retail professional aiming for an Assistant Shop Manager position, bringing hands-on experience in supervising staff, managing inventory, and improving store efficiency to support overall business growth, contributing strong product knowledge, leadership, and customer service to boost store performance
Overview
4
4
years of professional experience
Work History
Membership Specialist
MASTER GYM - Dubai
05.2025 - Current
- Develop relationships with customers by providing excellent customer service.
- Resolve customer complaints promptly and effectively.
- Negotiated contracts with customers to secure sales deals.
- Generate leads through cold calling, online searches, and referrals from existing clients.
- Follow up with prospects on a regular basis to ensure that customer satisfaction is provided.
- Maintain accurate records of customer interactions and transactions.
- Offer product and service consultations, and employ upselling techniques.
SALES ASSOCIATE
LBRANDS FOR LESS - DUBAI
01.2024 - 04.2025
- Creating a welcoming environment through cordial customer greetings and guidance.
- Demonstrates astute financial acumen by proficiently managing financial transactions and payment processing.
- Provide store security by promptly alerting management of identified potential security risks.
- Politely assisted customers in person and via telephone.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems, and providing new information.
- Described products to customers and accurately explained details and care of merchandise.
- Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
INDEPENDENT FOOD COMPANY (SALT) - DUBAI
01.2022 - 11.2023
- Deliver exceptional customer service by assisting customers in product selection, and responding promptly to inquiries.
- Drive retail sales through engaging and suggestive selling techniques, coupled with comprehensive product knowledge.
- Creates a welcoming shopping environment through cordial customer greetings and guidance.
- Demonstrates astute financial acumen by proficiently managing financial transactions and payment processing.
- Provide store security by promptly alerting management of identified potential security risks.
Education
Bachelor of Business - undefined
MAKERERE UNIVERSITY
01.2016
Master of Business Management - undefined
ST LAWRENCE SCHOOLS AND COLLEGE
01.2007
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
Critical Thinking
LANGUAGES
English (Fluent)
Timeline
Membership Specialist
MASTER GYM - Dubai
05.2025 - Current
SALES ASSOCIATE
LBRANDS FOR LESS - DUBAI
01.2024 - 04.2025
CASHIER/CUSTOMER SERVICE REPRESENTATIVE
INDEPENDENT FOOD COMPANY (SALT) - DUBAI
01.2022 - 11.2023
Bachelor of Business - undefined
MAKERERE UNIVERSITY
Master of Business Management - undefined
ST LAWRENCE SCHOOLS AND COLLEGE