BRIAN K. MAKOTO
Dubai,UAE
Summary
Transformational executive with extensive experience in scaling international businesses across Africa and the Middle East. Utilises strategic planning and operational leadership to drive growth. Demonstrates deep industry insight in automotive, supply chains, e-commerce, and healthcare, identifying market gaps and converting them into sustainable revenue.
Overview
1
1
Certification
8
8
years of professional experience
Work history
Founder & Group Director
B.Mako Group Holdings
2024.09 - 2026.07
- Founded and led a diversified commercial group providing strategic direction, governance and operational oversight across freight logistics and automotive supply divisions.
- Executed commercial planning, negotiated supplier agreements, developed procurement strategies, and made financial decisions, optimising operational efficiency across divisions.
- Established B.Mako Express Logistics — a freight business servicing construction, commercial and agricultural industries; secured TIMB Transporter Permit, enabling entry into Zimbabwe's regulated tobacco logistics sector and expanding service offerings.
- Founded B.Mako Auto Hub Centre — a specialist automotive parts and engine supply business, leveraging international supplier networks to enhance product availability for commercial and retail markets.
Manager of Operations
International Clinical Networks (ICN)
Dubai
2023.11 - 2024.09
- Directed multidisciplinary operational teams while maintaining full DHA regulatory compliance with zero breaches recorded.
- Designed operational workflows, recruitment procedures and KPI frameworks that enabled ICN to scale from zero to an active, performing organisation.
- Appointed to founding leadership team to establish operational infrastructure, design recruitment frameworks, and oversee workforce planning for healthcare recruitment organisation launched in August 2023.
- Executed executive-level candidate screening and selection for doctors, nurses and allied health roles across UAE hospitals, clinics and medical centres, resulting in 46% placement success rate.
- Developed international sourcing partnerships across India and the Philippines, establishing structured pipelines for qualified healthcare professionals.
Customer Relationship & Supply Chain Manager
Medcare Hospital & Medical Centres
Dubai
2023.04 - 2023.11
- Managed end-to-end medical logistics across multiple facilities, maintaining seamless patient care throughout operations.
- Led healthcare customer operations and supply chain activities across multiple hospital sites, ensuring continuity of clinical services and enhancing patient experience.
- Cultivated trusted relationships with physicians, insurers and clinical stakeholders to enhance operational collaboration and improve service delivery.
- Led, coached and developed a team of 32 customer service professionals, improving performance and service consistency.
Logistics Operations Team Leader
DHL Express
Dubai
2022.10 - 2023.04
- Led frontline logistics teams, driving operational KPIs, service quality and workforce productivity.
- Promoted into leadership role, overseeing frontline logistics operations and enhancing team performance and customer service quality.
- Managed escalations and resolved recurring operational issues, implementing structured performance management to enhance operational reliability.
- Developed onboarding and coaching frameworks to facilitate new customer integration and strengthen team capability.
Telesales & Business Development Manager
DHL Express
Dubai
2020.03 - 2022.10
- Generated B2B revenue through strategic prospecting, consultative selling, and contract negotiation in SME and corporate segments.
- Acquired new business, expanded corporate accounts, and increased commercial revenue in UAE market.
- Consistently achieved individual monthly sales targets of approximately AED 600K.
- Reactivated dormant accounts and enhanced long-term client value in cross-border trade and e-commerce verticals.
Warehouse Operations Coordinator
DHL Express
Dubai, UAE
2018.11 - 2020.02
- Managed international warehouse operations.
- Developed operational plans for improvement initiatives
Education
Postgraduate Diploma - Supply Chain Management & Logistics
Certified International Specialist - Logistics (CISL)
DHL Express Worldwide
Diploma - Managerial Economics
Diploma - Marketing
Skills
- ERP solutions
- SAP and Oracle
- Warehouse management systems
- CRM platforms
- Power BI
- E-Commerce
- Budget forecasting
- Corporate finance
- Business strategy
- Performance management
- Critical evaluation
- Visionary leadership
- Microsoft Office Suite
References
References available upon request.
CORE COMPETENCIES
- Executive Leadership & Business Transformation
- Operations & Supply Chain Excellence
- Commercial Strategy & Revenue Growth
- Business Development & Market Expansion
- Organisational Design & Process Optimisation
- P&L Accountability & Financial Performance
- Healthcare Operations & Workforce Management
- International Recruitment & Talent Acquisition
- Corporate Governance, Compliance & Risk
- Entrepreneurship & Business Scaling
CAREER HIGHLIGHTS
- Founding leadership team member of International Clinical Networks (ICN) — built full operational infrastructure from inception to a functioning healthcare recruitment organisation.
- Achieved a 46% healthcare recruitment placement success rate, sourcing and placing doctors, nurses and allied health professionals across UAE hospitals and medical centres.
- Delivered average monthly commercial sales of AED 600K at DHL Express, contributing to an annual team target of AED 7.3M across a 30-member sales force.
- Built international talent pipelines across India and the Philippines, significantly expanding ICN's cross-border sourcing capability.
- Founded B.Mako Group Holdings — a multi-division commercial group operating across freight logistics and automotive supply in Zimbabwe.
- Led teams across healthcare, logistics and customer operations; promoted at DHL Express based on sustained performance.
- Maintained 100% regulatory compliance with Dubai Health Authority (DHA) standards with zero breaches throughout tenure.
Accomplishments
Employee of the year 2019 - DHL Express
Employee of the Month (February) year 2020 - DHL Express
Employee of the Month (June) year 2022 - DHL Express
Certification
Certificate of Appreciation for commercial support - year 2020 DHL Express
Timeline
Founder & Group Director
B.Mako Group Holdings
2024.09 - 2026.07
Manager of Operations
International Clinical Networks (ICN)
2023.11 - 2024.09
Customer Relationship & Supply Chain Manager
Medcare Hospital & Medical Centres
2023.04 - 2023.11
Logistics Operations Team Leader
DHL Express
2022.10 - 2023.04
Telesales & Business Development Manager
DHL Express
2020.03 - 2022.10
Warehouse Operations Coordinator
DHL Express
2018.11 - 2020.02
Diploma - Marketing
Diploma - Managerial Economics
Certified International Specialist - Logistics (CISL)
DHL Express Worldwide