Brian Regginalld
Dubai,UAE
Summary
Motivated Manager with excellent business acumen and broad experience across finance and operations roles. Highly adaptable and self-motivated leader with proven ability to manage diverse stakeholders. Offers strong analysis and innovation to identify solutions to challenging problems. Collaborative team player with excellent interpersonal, communication and conflict resolution skills.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Manager / Guest Relations / Front Office / Reservations / Accor Loyalty Program
Mövenpick Hotel
01.2022 - Current
- Delivering exceptional service since 2022, adept at ensuring guest satisfaction and maximizing loyalty program benefits.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Facilitated revenue forecasting by accurately anticipating guest movement, occupancy levels and inventory availability, using PMS.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Promoted brand loyalty scheme to boost repeat bookings.
- Supported team members in handling complex guest enquiries and concerns, employing decision making and problem solving skills to achieve positive outcome.
- Generated reports and feedback for presentation to general manager.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Grew restaurant profits through improved marketing and staff development initiatives.
Resort Manager
Fox by Fox Resorts Luxury Boutique
Kandy
01.2019 - 01.2022
- Orchestrated seamless operations, ensuring unparalleled guest experiences
- Led a dedicated team to uphold the resort's reputation for luxury and hospitality excellence.
- Inspected facility to identify and promptly address maintenance needs.
- Facilitated corporate functions, conferences and other large scale events.
- Handled guest complaints to protect brand reputation.
- Conducted staff appraisals and evaluations, fostering continuous improvement and development.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Recruited and onboarded new staff to meet performance standards.
- Enforced health and safety procedures to prioritise staff and customer wellbeing.
- Maximised occupancy rates by optimising reservation and housekeeping processes.
- Directed staff schedules and rosters, optimising workforce efficiency.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Directed maintenance staff to keep facility and grounds at optimum standards.
Front Office Manager
Cinnamon Grand
Colombo
01.2016 - 01.2019
- Directed front desk operations, ensuring smooth guest check-ins and check-outs
- Implemented efficient procedures, trained staff, and maintained high service standards, contributing to a seamless guest experience.
Assistant Front Office Manager
Cinnamon Grand
Colombo
01.2016 - 06.2016
- Overseeing 501 key rooms 14 Restaurants in a five-star hotel from 2016
- Directed team in producing diverse work with word processing and desktop publishing applications.
- Created and submitted progress reports to upper management.
- Managed complaint resolution process, employing investigation and creative problem-solving skills to ensure positive guest outcomes.
- Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
- Constantly exceeded customer satisfaction targets by reviewing comment cards and implementing corrective action plans.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Received and processed stock using inventory management system.
- Increased revenue by upselling and recommending products.
- Oversaw daily operations to achieve high productivity levels.
- Promoted to Front Office Manager for exceptional leadership, directing operations and ensuring top-tier guest service.
Lobby Manager
Cinnamon Grand
Colombo
01.2015 - 06.2016
- Overseeing operations in a 501-key five-star hotel from 2015
- Recognized for excellence, promoted to Assistant Front Office Manager for exceptional performance in managing the lobby and guest interactions.
- Increased customer satisfaction by resolving issues.
- Conducted testing to diagnose system faults.
- Completed opening and closing procedures, from product replenishment to budget control.
- Improved efficiency and productivity by acquiring new skills.
Night Manager
Cinnamon Grand
Colombo
01.2013 - 01.2015
- Managing operations in a 501-key five-star hotel with 14 Restaurants from 2013 to 2015
- Oversaw nightly operations, ensured guest satisfaction, and maintained security protocols
- Recognized for efficient management and dedication to exceptional service.
- Extended assistance to guests with disabilities or special requests to accommodate needs.
- Scheduled meetings with directors to discuss productivity and employee morale issues.
- Designed long-term strategies relating to HR, budget governance, and marketing.
Customer Care Sales Executive
Al Futtaim Watches and Jewelry
Dubai
01.2010 - 01.2013
- Excelled in retail and wholesale environments, providing personalized service, building customer relationships, and driving sales
- Demonstrated expertise in luxury product knowledge and client satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Greeting and directing customers
- Providing accurate information (e.g. product features, pricing and after-salesservices)
- Answering customers’ questions about specific products/services
- Recommend possible products to meet the customers’ needs
- Refer issues and questions to managers if necessary
- Prepare product and customer reports by gathering data collected duringcustomer interactions
- Generated new leads and opportunities to maximise revenue.
- Strengthened profit opportunities through targeted customer relationship development, continually meeting sales objectives.
- Built long-term relationships with customers and generated referrals from existing clients.
Property Consultant Sales and Marketin
Homelife Elite Dubai | Canada
Dubai
01.2008 - 11.2010
- Showed properties to prospective tenants, promoting room features and benefits.
- Signed and documented contracts to maintain client and tenant letting commitments.
- Provided expert property purchasing advice to prospective buyers, building continued client trust and loyalty.
- Dealt with letting issues and sought mutually-beneficial solutions for positive client and tenant satisfaction.
- Collaborated with clients, solicitors and surveyors to progress property sales.
- Answered emergency enquiries, booking relevant contractors and recording incidents following best practice.
- Inspected rental properties before and after tenancies, appropriately handling bond payments.
- Managed multiple rental properties with outstanding planning and organisation.
- Offered bespoke advice on property value based on current market estimates.
Education
MBA (Master of Business Management) - Business Management
Universidad Católica San Antonio Spain
Spain 03.2022 - 09.2022
BBA (Marketing) - undefined
The International University of Missouri
Certificate in Hotel Housekeeping - undefined
TVEC Qualification (The Tertiary and Vocational Education Commission)
Certificate in Hotel Front Office Operation - undefined
TVEC Qualification (The Tertiary and Vocational Education Commission)
Basics of International Cookery - undefined
The Culinary Academy Sri Lanka
Management Development Program - undefined
Postgraduate institute of Management
Effective Interview skills to attract best talents - undefined
Institute of Personal Management Sri Lanka
The Real Estate Regulatory Agency RERA (Government of Dubai) - undefined
G.C.E Advance Level - undefined
St. Thomas College
G.C.E Ordinary Level - undefined
St. Thomas College
John Keells Coach and Team Leadership Specialist - undefined
Sensei international
Hotel Operational Excellence - undefined
Lobster Ink
Leadership and Management - undefined
Coursera
Skills
- SOFT SKILLS
- Training programme design
- Coaching and mentoring
- Training auditing standards
- Training budget allocation
- Customer demographics understanding
- Excellent communicator
- Dedicated work ethic
- Team player
- Team building
- Public relations
- Customer-focused
- Time management
- Leadership
- Multilingual
- Problem-solving
- Communication skills
- Learning and development interventions
- TECHNICAL SKILLS
- Opera V5 and V9
- SAP Proficiency
- Indra (PMS system SAP)
- IDS (PMS)
- Taurus System
- Boost (PMS)
- Adobe Photoshop
- Adobe Illustrator
- PMS Opera Boost IDS knowledge
- Graphic design proficiency
Languages
English
Proficient (C2)
Hindi
Intermediate
Tamil
Advanced
sinhala
Advanced (C1)
Timeline
MBA (Master of Business Management) - Business Management
Universidad Católica San Antonio Spain
03.2022 - 09.2022
Manager / Guest Relations / Front Office / Reservations / Accor Loyalty Program
Mövenpick Hotel
01.2022 - Current
Resort Manager
Fox by Fox Resorts Luxury Boutique
01.2019 - 01.2022
Front Office Manager
Cinnamon Grand
01.2016 - 01.2019
Assistant Front Office Manager
Cinnamon Grand
01.2016 - 06.2016
Lobby Manager
Cinnamon Grand
01.2015 - 06.2016
Night Manager
Cinnamon Grand
01.2013 - 01.2015
Customer Care Sales Executive
Al Futtaim Watches and Jewelry
01.2010 - 01.2013
Property Consultant Sales and Marketin
Homelife Elite Dubai | Canada
01.2008 - 11.2010
BBA (Marketing) - undefined
The International University of Missouri
Certificate in Hotel Housekeeping - undefined
TVEC Qualification (The Tertiary and Vocational Education Commission)
Certificate in Hotel Front Office Operation - undefined
TVEC Qualification (The Tertiary and Vocational Education Commission)
Basics of International Cookery - undefined
The Culinary Academy Sri Lanka
Management Development Program - undefined
Postgraduate institute of Management
Effective Interview skills to attract best talents - undefined
Institute of Personal Management Sri Lanka
The Real Estate Regulatory Agency RERA (Government of Dubai) - undefined
G.C.E Advance Level - undefined
St. Thomas College
G.C.E Ordinary Level - undefined
St. Thomas College
John Keells Coach and Team Leadership Specialist - undefined
Sensei international
Hotel Operational Excellence - undefined
Lobster Ink
Leadership and Management - undefined
Coursera
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