Brian Villavarayer

Responsible for an efficient and seamless end to end Payment Operations with the integration of cash management process with Onshore and Offshore teams.

Periodical review of the Operational plans and steering to meet the KPI’s on Operational Efficiency, Cost Management, Risk and Control, Customer Centricity and Human Resources.

Further, engage with stake holders in formulating the department based strategies to contribute to the TOI & Operational SLAs to the franchise level with the engagement of Global Sourcing Centers.

Implementation of Local and Extra-Territorial Compliance requirements for Payment Operations with a robust Business Contingency Plan.

Successful implementation of end to end operational procedures and HSBC Global Standards within the Onshore and Offshore teams including operations outsourced to local service providers.

Central coordinator for internal and external stakeholders including Corporate clientele in managing the Payment Operations.

Meeting the SLAs on pre-processing, screening and post-processing Payments of both Retail Banking and Corporate clientele.

Conducting Annual Risk Control Assessment on end to end Payment Operations and improving process efficiency to support the business targets.

Lead coordinator for Payment related system deployments.

To manage the centralized operation of Inward/Outward Cheque and Draft Clearing of HSBC Sri Lanka whilst achieving settlement and outward clearing deadlines of the National Clearing House, including the KPI’s relating to Cost, Efficiency, Staff management and Risk and Control.

To support the BAU duties of Assistant Managers and Staff Officers of Service Delivery (Operations) in their absence. Successfully coordinated the first ever Operations Migration project from HSBC Sri Lanka to HSBC Global Sourcing Center based in Hyderabad.

Payment processing and Lead UAT tester for Payments related system deployments. Payment approval limits were granted exceptionally with Special approval from senior management in 2008 in recognition of the progression displayed as a Banking Assistant. Liaising with Regulators to obtain clarifications on Regulatory Compliance related matters.