Brian Anthony Narasooriya
Dubai,United Arab Emirates
Summary
Results-driven hospitality professional with a proven track record in delivering exceptional luxury customer service. Expertise in personalized service and meticulous attention to detail enhances guest experiences. Passionate about fashion, sports, and travel, fostering an appreciation for diverse cultures while currently based in Dubai, United Arab Emirates.
Overview
3
3
years of professional experience
Work History
Concierge Agent
SLS Hotel & Residences
Dubai , UAE
10.2024 - Current
- Experienced in delivering personalized VIP services in luxury hospitality. Skilled in curating bespoke experiences, handling exclusive reservations, and ensuring seamless guest satisfaction. Adept at anticipating needs with discretion and professionalism, providing top-tier dining, entertainment, and travel recommendations.
Bellman/Concierge Agent
SLS Hotel & Residence
Dubai, UAE
11.2022 - 10.2024
- Delivered exceptional customer service by handling inquiries, managing calls, and greeting clients with professionalism. Organized and coordinated guest requests, ensuring a seamless experience from check-in to check-out. Demonstrated expertise in recommending local attractions, dining, and VIP services, all while maintaining an efficient and welcoming reception area.
Front Office Intern
Aloft & Element Al Mina
Dubai, UAE
03.2022 - 11.2022
- Managed incoming calls, welcomed guests professionally, and directed inquiries efficiently. Provided knowledgeable assistance, ensuring a seamless customer experience and a strong first impression.
Education
Diploma in Hotel Operations
Swiss Lanka Hotel School
Colombo, Sri Lanka 04.2019 -
Certificate in English Language
Regent Language School
Colombo, Sri Lanka 12.2019 -
G.C.E Ordinary Level Examination
Basilica College
Sri Lanka 01.2019 -
Skills
- Luxury and quality customer service
- Communication
- Problem solving
- Time management
- Team Collaboration
- Attention to Detail
- Adaptability
- Guest relations
Languages
English
Native
Sinhalease
Native
References
References available upon request.
Timeline
Concierge Agent
SLS Hotel & Residences
10.2024 - Current
Bellman/Concierge Agent
SLS Hotel & Residence
11.2022 - 10.2024
Front Office Intern
Aloft & Element Al Mina
03.2022 - 11.2022
Certificate in English Language
Regent Language School
12.2019 -
Diploma in Hotel Operations
Swiss Lanka Hotel School
04.2019 -
G.C.E Ordinary Level Examination
Basilica College
01.2019 -
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