Summary
Overview
Work history
Education
Skills
Languages
References
Timeline
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Brian Anthony  Narasooriya

Brian Anthony Narasooriya

Dubai,United Arab Emirates

Summary

Results-driven hospitality professional with a proven track record in delivering exceptional luxury customer service. Expertise in personalized service and meticulous attention to detail enhances guest experiences. Passionate about fashion, sports, and travel, fostering an appreciation for diverse cultures while currently based in Dubai, United Arab Emirates.

Overview

3
3
years of professional experience

Work history

Concierge Agent

SLS Hotel & Residences
Dubai , UAE
2024.10 - Current
  • Experienced in delivering personalized VIP services in luxury hospitality. Skilled in curating bespoke experiences, handling exclusive reservations, and ensuring seamless guest satisfaction. Adept at anticipating needs with discretion and professionalism, providing top-tier dining, entertainment, and travel recommendations.

Bellman/Concierge Agent

SLS Hotel & Residence
Dubai, UAE
2022.11 - 2024.10
  • Delivered exceptional customer service by handling inquiries, managing calls, and greeting clients with professionalism. Organized and coordinated guest requests, ensuring a seamless experience from check-in to check-out. Demonstrated expertise in recommending local attractions, dining, and VIP services, all while maintaining an efficient and welcoming reception area.

Front Office Intern

Aloft & Element Al Mina
Dubai, UAE
2022.03 - 2022.11
  • Managed incoming calls, welcomed guests professionally, and directed inquiries efficiently. Provided knowledgeable assistance, ensuring a seamless customer experience and a strong first impression.

Education

Diploma in Hotel Operations

Swiss Lanka Hotel School
Colombo, Sri Lanka
2019.04 -

Certificate in English Language

Regent Language School
Colombo, Sri Lanka
2019.12 -

G.C.E Ordinary Level Examination

Basilica College
Sri Lanka
2019.01 -

Skills

  • Luxury and quality customer service
  • Communication
  • Problem solving
  • Time management
  • Team Collaboration
  • Attention to Detail
  • Adaptability
  • Guest relations

Languages

English
Native
Sinhalease
Native

References

References available upon request.

Timeline

Concierge Agent

SLS Hotel & Residences
2024.10 - Current

Bellman/Concierge Agent

SLS Hotel & Residence
2022.11 - 2024.10

Front Office Intern

Aloft & Element Al Mina
2022.03 - 2022.11

Certificate in English Language

Regent Language School
2019.12 -

Diploma in Hotel Operations

Swiss Lanka Hotel School
2019.04 -

G.C.E Ordinary Level Examination

Basilica College
2019.01 -
Brian Anthony Narasooriya