BRILIANA ROCHA
ABU DHABI,UAE
Summary
8 years of experience in Customer service and administration with strong dedication to help customer resolve issues and cultivating a positive image of the company.
Having basic photography and cashiering for 1 year of knowledge, proficient in cash handling and POS system.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Sales Cum Guest Associate
SENSETIME (Ferrari World)
Abu Dhabi
07.2024 - Current
- Approach the guest with greet and smile if they would like to take a picture with Formula 1 car.
- Assist the guest to sit in the car with carefully Specially with kids to make sure they don't get hurt while closing the door.
- Take pictures tell them the position to pose for the picture.
- Making Sales- Show them the pictures inform about the packages we have.
- Accepting cash and card for the payment.
- Printing the picture.
- Changing the media kit when finished.
- Making sure to keep the stock where you are aligned.
- Making sure you have enough change for the day.
- Making sure the counter is neat and clean.
- Developed strong product knowledge and organized merchandise display.
- Closing Cash- Separate your cash sales and your cash float.
- Processed accurate and efficient cash and credit transaction.
- Get the details, summary and and Z report at the end of the day.
Portfolio manager
SQUARE YARDS
Abu Dhabi
05.2021 - 09.2021
- Call the client and understand their basic requirements if he's looking for investment or for self use and make a good relation.
- Meet the client suggest him according to his budget and market condition which project will suit his requirement and give the details of that project.
- Co-ordinate with Developer's sales person to get more information of the project.
- Invite the client with a call when open house is arranged.
- Take the client to the site when required and show them the apartments.
Consultant Cum Receptionist
DECODE VISA SERVICES
Abu Dhabi
08.2020 - 03.2021
- Call the prospective clients who is interested and invite them for the counselling session.
- Give consultation to the client regarding the services we offer.
- Handled client inquiries professionally and efficiently.
- Maintained and record customer information in database.
Receptionist Cum Admin
MOTHER MARY'S ENGLISH HIGH SCHOOL
Mumbai, INDIA
03.2018 - 10.2019
- Greet people and welcome.
- Responsible for all incoming and outgoing calls.
- Maintained visitors record in databased.
- To give information to the parents when they come for admission enquiry.
- Responsible to send Parents/Students to the concerned person.
- Responsible to keep the lobby neat and clean.
- Keeping safe and organizing documents of all teachers and staff.
- Responsible to purchased tools and materials and keep in stocks.
- Creating and managing written communication for Principals and Supervisors.
- Scheduling appointments for principals and supervisors.
- Send emails to Head office.
Customer service representative
CREDENCE INTERACTIVE PVT. LMT.
Mumbai, INDIA
01.2017 - 11.2017
- To verify Customer's data by telephone (Data built).
- To generate audience for attending programs such as product launch, meeting for the brokers.
Customer Service
TELE ACCESS E-SERVICES PVT. LMT.
Mumbai, INDIA
11.2015 - 12.2016
- Lead generation through inbound and outbound calls.
Education
Secondary -
Christ Jyoti School
Nagaon India 07.2011 - 03.2013
High School -
Don Bosco Scool
INDIASkills
- Customer Relation Management
- Willingness to improve
- Time Management
- Taking responsibility
- Positive Attitude
- Quick Learner
- Patience
- Microsoft in word and excel
- Basic Photography
Languages
English
Fluent
Hindi
Intermediate
Timeline
Sales Cum Guest Associate
SENSETIME (Ferrari World)
07.2024 - Current
Portfolio manager
SQUARE YARDS
05.2021 - 09.2021
Consultant Cum Receptionist
DECODE VISA SERVICES
08.2020 - 03.2021
Receptionist Cum Admin
MOTHER MARY'S ENGLISH HIGH SCHOOL
03.2018 - 10.2019
Customer service representative
CREDENCE INTERACTIVE PVT. LMT.
01.2017 - 11.2017
Customer Service
TELE ACCESS E-SERVICES PVT. LMT.
11.2015 - 12.2016
Secondary -
Christ Jyoti School
07.2011 - 03.2013
High School -
Don Bosco Scool
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