Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brown NOUMVI

Summary


Experienced sales professional ready to drive community engagement and revenue growth. Strong focus on team collaboration, adaptable to changing needs, and reliable in achieving results. Skilled in sales strategy, customer relationship management, and market analysis. Trustworthy and results-oriented with passion for fostering positive community interactions.

Overview

9
9
years of professional experience

Work History

Community Operations and Sales Manager

Regus Business Center
08.2023 - Current
  • Reviewed market research data and changed sales plans accordingly.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Generated leads by nurturing relationships with real estate agents and other industry professionals within the area.
  • Implemented a comprehensive sales strategy, resulting in consistent growth in new memberships.
  • Maintained accurate records of prospective buyer information using CRM software, ensuring efficient tracking of all leads.
  • Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
  • Developed strong relationships with local businesses for cross-promotional opportunities, enhancing the community''s visibility.
  • Analyzed market trends and competitor offerings to strategically position the community in a competitive marketplace.
  • Improved prospect conversion rates by tailoring sales strategies based on individual needs and preferences.
  • Established rapport with potential buyers through personalized follow-ups and consistent communication efforts.
  • Managed and mentored a team of sales associates to achieve monthly and annual sales targets.
  • Streamlined the contract process for new members, ensuring a smooth onboarding experience.
  • Organized engaging events for prospective residents, showcasing the unique benefits of living in the community.

Showroom Manager

RESTONIC
02.2021 - 07.2023
  • Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers.
  • Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom.
  • Increased showroom sales by implementing effective visual merchandising strategies and product displays.
  • Generated personal sales to meet or exceed established sales goals.
  • Boosted customer satisfaction ratings through attentive service, addressing concerns promptly, and resolving issues effectively.
  • Trained and mentored sales staff to improve their product knowledge and enhance customer service skills.
  • Conducted regular performance reviews for team members, providing constructive feedback and opportunities for professional development.
  • Coordinated special events and promotions to showcase new products and drive sales growth.
  • Cultivated a high-performance sales team through ongoing training programs focused on selling techniques, product knowledge, and relationship-building skills.
  • Set goals for showroom employees and provided support and motivation to help each achieve true potential.
  • Provided prompt, courteous service to every individual entering showroom.
  • Converted leads into loyal customers by offering personalized recommendations tailored to individual needs

Retail Sales Supervisor

US Polo
09.2018 - 05.2021
  • Opened and closed store independently and prepared nightly bank drop for manager.
  • Collaborated with other supervisors to develop and implement operational improvements for increased efficiency.
  • Resolved escalated customer issues swiftly, maintaining strong relationships with loyal customers while preserving company reputation.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
  • Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
  • Managed inventory levels effectively, ensuring optimal product availability while minimizing overstock issues.

Retail Team Leader

Dubai Parks And Resorts
06.2016 - 07.2018
  • Reviewed market research data and changed sales plans accordingly.
  • Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
  • Generated leads by nurturing relationships with real estate agents and other industry professionals within the area.
  • Implemented a comprehensive sales strategy, resulting in consistent growth in new memberships.
  • Maintained accurate records of prospective buyer information using CRM software, ensuring efficient tracking of all leads.
  • Coordinated property tours for prospective buyers, emphasizing unique features that set our community apart from competitors.
  • Developed strong relationships with local businesses for cross-promotional opportunities, enhancing the community''s visibility.
  • Analyzed market trends and competitor offerings to strategically position the community in a competitive marketplace.
  • Improved prospect conversion rates by tailoring sales strategies based on individual needs and preferences.
  • Established rapport with potential buyers through personalized follow-ups and consistent communication efforts.
  • Managed and mentored a team of sales associates to achieve monthly and annual sales targets.
  • Streamlined the contract process for new members, ensuring a smooth onboarding experience.
  • Organized engaging events for prospective residents, showcasing the unique benefits of living in the community.

Education

Bachelor of Science -

University Of Yaounde 1
Yaounde, Cameroon
10-2012

Skills

  • Motivational skills
  • Sales presentations
  • Data-driven decision making
  • Digital marketing
  • Teamwork and collaboration
  • Multitasking
  • Rapport and relationship building
  • Client relationship management
  • Customer relationship management
  • Inventory management
  • Time management abilities
  • Staff supervision

Languages

English
Bilingual or Proficient (C2)
French
Advanced (C1)

Timeline

Community Operations and Sales Manager

Regus Business Center
08.2023 - Current

Showroom Manager

RESTONIC
02.2021 - 07.2023

Retail Sales Supervisor

US Polo
09.2018 - 05.2021

Retail Team Leader

Dubai Parks And Resorts
06.2016 - 07.2018

Bachelor of Science -

University Of Yaounde 1

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Brown NOUMVI