Bruna Rodrigues
UAE
Summary
Customer-focused professional with exceptional communication, leadership, and team training experience. Skilled in luxury service standards, problem-solving, and delivering outstanding guest experiences. Strong organizational, multitasking, and commercial awareness in fast-paced environments. Proficient in planning, reservation, and CRM systems, maintaining professionalism and discretion at all times.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Head Hostess – Room 44
JW Marriott Marina
Dubai
08.2025 - 11.2025
- Managed reservations by overseeing booking systems, waitlists, and seating plans.
- Coordinated table management to optimise server sections and enhance table turnover.
- Welcomed guests professionally, accommodating VIPs and special requests.
- Supervised hosts/hostesses through training, scheduling, and ongoing support.
- Communicated with management regarding floor status, guest issues, and staffing needs.
- Handled special events by managing large parties and private dining experiences.
- Resolved guest concerns related to seating arrangements and wait times efficiently.
- Maintained calm under pressure during peak periods, exemplifying leadership.
VIP & Team Management
Different Venues
05.2023 - 07.2025
- Deliver exceptional, personalized service to VIPs, celebrities, executives, and high-value clients
- Manage VIP arrivals, departures, and special requests
- Ensure discretion, confidentiality, and privacy at all times
- Handle sensitive situations calmly and professionally
- Recruit, train, and supervise VIP hosts, liaisons, or concierge staff
- Allocate VIP staff to guests or areas based on priority and needs
- Set service standards and ensure consistency
- Lead by example during high-pressure situations
- Act as the main point of contact between VIP guests and internal teams
- Coordinate with security, event operations, hospitality, and management
- Communicate guest preferences, schedules, and protocols clearly
- Ensure smooth transitions between venues, events, or services
Event Planner & Co-ordinator
Self-Employed
05.2023 - 06.2025
- Develop event concepts, themes, and overall vision
- Understand client goals, budgets, and expectations
- Create detailed event timelines and project plans
- Select venues and plan layouts (seating, staging, flow)
- Create and manage event budgets
- Source, negotiate, and contract vendors
- Track expenses and ensure cost control
- Manage contracts and insurance requirements
- Act as the primary client contact
- Present proposals, mood boards, and plans
- Coordinate with internal teams, sponsors, or partners
- Manage approvals and changes
- Plan guest registration and systems
- Arrange transportation, accommodation, and staffing
- Develop contingency and risk-management plans
- Ensure compliance with permits and regulations
- Support planners with logistics and scheduling
- Confirm vendor bookings and deliveries
- Prepare run sheets, checklists, and schedules
- Coordinate staff assignments and briefings
- Oversee setup, rehearsal, and breakdown
- Manage on-site staff and vendors
- Handle problem-solving in real time
- Ensure the event meets quality and branding standards
- Manage event setup and teardown
- Coordinate vendors, speakers, performers, and staff
- Monitor timelines and ensure smooth transitions
- Address last-minute changes and issues
- Oversee guest registration and seating
- Manage volunteers or temporary staff
- Handle guest inquiries and issues professionally
- Ensure safety and crowd control measures
- Assist with feedback collection and reporting
- Coordinate vendor payments and returns
- Help with post-event evaluations and debriefs
- Ensure all materials and equipment are returned
Luxury Sales Specialist
Boutique dos Relógios Plus
Lisbon
03.2022 - 03.2024
- A prestigious High-End Jewellery & Watches Brands.
- Experience with the following brands: Audemars Piguet, Blancpain, Breguet, Breitling, Bulgari, Cartier, Hublot, IWC, Montblanc, Omega, Piaget, Richard Mille, Roger Dubuis, Vacheron Constantin.
- Deliver highly personalized, one-to-one client service
- Build long-term relationships with high-net-worth and VIP clients
- Understand client preferences, lifestyle, and purchasing behaviour
- Maintain discretion and confidentiality at all times
- Achieve and exceed individual and store sales targets
- Drive repeat business through clienteling and follow-ups
- Identify upselling and cross-selling opportunities
- Manage private appointments, trunk shows, and VIP previews
- Demonstrate in-depth knowledge of products, craftsmanship, heritage, and brand story
- Educate clients on materials, sourcing, customization, and after-sales services
- Deliver highly personalized, one-to-one client service
- Build long-term relationships with high-net-worth and VIP clients
- Understand client preferences, lifestyle, and purchasing behaviour
- Maintain discretion and confidentiality at all times
- Achieve and exceed individual and store sales targets
- Drive repeat business through clienteling and follow-ups
- Identify upselling and cross-selling opportunities
- Manage private appointments, trunk shows, and VIP previews
- Demonstrate in-depth knowledge of products, craftsmanship, heritage, and brand story
- Educate clients on materials, sourcing, customization, and after-sales services
- Stay updated on new collections, limited editions, and market trends
- Maintain accurate client records and purchase history
- Use CRM tools to manage outreach, invitations, and personalized offers
- Develop exclusive client experiences to enhance loyalty
- Stay updated on new collections, limited editions, and market trends
Store Manager
United Colors of Benetton
Lisbon
02.2021 - 02.2022
- Recruited, trained, and appraised staff to enhance capabilities.
- Created staff schedules and managed payroll budgets effectively.
- Drove sales targets, KPIs, and profitability through strategic initiatives.
- Analysed sales reports and implemented action plans to improve outcomes.
- Oversaw daily operations, including compliance with policies and procedures.
- Managed stock levels, ordering, replenishment, and inventory audits.
Assistant
Bershka
01.2019 - 01.2021
- Identified customer needs, recommending suitable products to drive sales.
- Executed upselling and cross-selling strategies to enhance revenue generation.
- Maintained comprehensive product knowledge to inform customer interactions.
- Ensured product displays were well-stocked and visually appealing.
- Assisted with stock deliveries and inventory checks to maintain efficiency.
- Collaborated effectively with colleagues to achieve store targets and goals.
Education
High School Diploma - Humanities
ICE - Private School
Lisbon, Portugal. 09.2016 - 06.2019
Skills
- Exceptional communication and interpersonal skills with strong leadership potential
- Experienced in training, coaching, and developing teams to achieve performance and service excellence
- Strong organizational, multitasking, and time-management abilities with keen attention to detail
- Proven problem-solving and decision-making skills, performing effectively under pressure
- Customer-focused and sales-driven, delivering high-quality service in fast-paced environments
- High emotional intelligence, cultural awareness, and discretion, particularly within luxury settings
- Commercially aware with budget management experience and analytical ability
- Proficient in planning, reservation, and CRM systems
- Professional appearance and demeanor, consistently representing brand and service standards
- Reliable, adaptable, and proactive, with a willingness to learn and take initiative
- Passion for luxury service, craftsmanship, and delivering exceptional guest experiences
LANGUAGES
Portuguese: native
Native
English: fluent
Fluent
Spanish
Upper intermediate
Additional
References available on request.
Timeline
Head Hostess – Room 44
JW Marriott Marina
08.2025 - 11.2025
VIP & Team Management
Different Venues
05.2023 - 07.2025
Event Planner & Co-ordinator
Self-Employed
05.2023 - 06.2025
Luxury Sales Specialist
Boutique dos Relógios Plus
03.2022 - 03.2024
Store Manager
United Colors of Benetton
02.2021 - 02.2022
Assistant
Bershka
01.2019 - 01.2021
High School Diploma - Humanities
ICE - Private School
09.2016 - 06.2019