BRYAN MAINA
Dubai,United Arab Emirates
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Sales assistant
Al Homaizi group
Dubai
2021.12 - Current
- Direct contact with clients, offering them with product knowledge and any queries concerned
- Supervise the normal flow of operations in the store and that both products and staff are of required set standard
- Help the manager in stock take, monthly inventory and any other duties delegated.
Front of House Manager
Slopes Villa Hotel
Nairobi, Kenya
2019.02 - 2019.09
- Performed closing procedures in POS system, reconciling cash and credit card settlements accurately and efficiently.
- Assessed team performance, identifying weak areas for improvements and acknowledging achievements.
- Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in line with restaurant policies and procedures.
- Maintained slick front-of-house processes in high-volume establishments through exceptional organization and staff management.
- Increased sales by 10% in the seven months present.
Education
Associate of Arts - Culinary Arts And Hospitality
Iconic Training International Institute
Dubai 2023.06 - 2023.11
Diploma - Information Technology
Zetech University
Nairobi, Kenya 2017.05 - 2019.11
Skills
- Customer assistance
- Outgoing and enthusiastic
- Customer service oriented
- Excellent timekeeping
- Confident communicator
- Self-motivated
- Leadership
- Problem-solving
Timeline
Associate of Arts - Culinary Arts And Hospitality
Iconic Training International Institute
2023.06 - 2023.11
Sales assistant
Al Homaizi group
2021.12 - Current
Front of House Manager
Slopes Villa Hotel
2019.02 - 2019.09
Diploma - Information Technology
Zetech University
2017.05 - 2019.11
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