Bryan Maina

• Built relationships with customers to encourage repeat business.
• Solved customer challenges by offering relevant products and services.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.

• Helped customers complete purchases, locate items, and join reward programs.
• Utilized upselling techniques to promote additional products and increase sales.
• Trained and supervised new employees to use selling strategies and apply best practices.
• Developed professional relationships with customers to increase loyalty, retention and rapport.

Key Achievements

• Obtaining employee of the month in two consecutive months.

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Entered and updated sensitive customer information during check-ins and room changes.

Key Achievements

• Managing to get good reviews on google and increased guest traffic in hotel by roughly 2 - 3%