Bryant Adams Bonuke
Abu Dhabi,UAE
Summary
Organized and adaptable person with strong communication, persuasion and multitasking abilities. Delivers high levels of product and service sales through knowledgeable and consistent customer advice. Proactive in prospecting for new customers and addressing customer requirements.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Product Specialist
Dyson
Abu Dhabi, UAE
2022.02 - Current
- Deliver prompt and professional customer service in line with SLAs.
- I successfully met my targets for consecutive five months, resulting in a 20% increase in the team's overall sales.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Built productive client networks to maximize sales and marketing possibilities.
- Investigate recurring customer concerns, queries and complaints, offering feedback for process changes.
- Troubleshot products to reach timely resolution for escalated queries, resulting in customer satisfaction.
FOH supervisor
SEVA Wellbeing
Dubai, UAE
2020.12 - 2022.02
- Prepare shifting for all FOH staff and ensure all shifts are well balanced in man-power.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Worked closely with chef to provide tasty options for guests with food allergies or intolerances.
- Stock check so as to know what needs to be ordered to avoid shortage.
Sales Executive
K’a’rcher Middle East
Dubai, UAE
2019.05 - 2020.07
- Develop and deliver compelling sales pitch to prospective clients, highlighting the benefits and features of products or services.
- Stay up to date on product or service offerings, industry trends, and competitor activities to effectively position and sell the company's products.
- Prepare regular reports on sales performance, including key metrics, sales activities, and forecasts.
- Present findings to management to inform decision-making.
- Built rapport with new and existing customers to boost client retention.
Assistant Supervisor
E-cart Services
Nairobi, Kenya
2018.06 - 2019.02
- Champion opportunities to consistently improve quality of Jumia experience.
- Consistently achieved set targets through consistent hard work and dedication
- Use Net Promoter Score and other tools to measure improvements over time.
- Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
Customer Care Executive
E-Cart Services
Nairobi, Kenya
2017.01 - 2018.06
- Used excellent telephone manner to optimize customer experience, cutting complaints by 50%
- Employed active listening and communication skills to handle escalated and complex calls, achieving 80% positive outcome
- Ensuring follow up through emails, phone or any required means
- Guaranteed quality CRM data, performing and database cleansing to update customer contact details
- Maximized sales revenue growth by successfully identifying and capitalizing on cross-selling opportunities.
Call Center Agent
Airtel Kenya Nairobi
Nairobi, Kenya
2014.02 - 2016.10
- Processed complaints professionally, seeking effective & timely solutions for continued customer satisfaction.
- Used outstanding problem-solving and communication skills to appease dissatisfied customers.
- Delivered telecalls scripts clearly to engage callers with relevant service information.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Managed 100+ daily calls, with accuracy and efficiency for optimum productivity.
Education
Diploma - Business' Management
Kenya Institute of Management
2013.01 - 2015.04
Skills
- Customer service orientation
- Proficient negotiator
- Consultative seller
- Proficient networker
- Detailed technical expertise
- Outstanding interpersonal skills
- Service-minded
- Customer experience
- Product presentations
Languages
English
Fluent
SWAHILI
Native
Timeline
Product Specialist
Dyson
2022.02 - Current
FOH supervisor
SEVA Wellbeing
2020.12 - 2022.02
Sales Executive
K’a’rcher Middle East
2019.05 - 2020.07
Assistant Supervisor
E-cart Services
2018.06 - 2019.02
Customer Care Executive
E-Cart Services
2017.01 - 2018.06
Call Center Agent
Airtel Kenya Nairobi
2014.02 - 2016.10
Diploma - Business' Management
Kenya Institute of Management
2013.01 - 2015.04