Motivated Associate with near to 3 years of experience managing client accounts and transactions. Effective multitasker with strong organisational skills. Thrives in fast-paced, deadline-orientated environments. Known for strong relationship-building and communication skills, offering superior ability to foster positive work culture among teams. Thinks critically with can-do attitude for successful retail operations with value of upgrading the financial growth of company.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail sales associate
ALSHAYA GROUP
DUBAI, UAE
03.2022 - Current
Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
Drove sales results through building and maintaining strong and thoroughly updated client portfolio.
Championed highest level of professionalism and expertise in communication and teamwork.
Worked closely with stock team to guarantee product availability and meet client requests.
Resolved customer complaints and process issues with proactive problem-solving skills.
Enhanced customer experience through all communication channels through professionalism and product knowledge.
Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Maintained display and organisation of department based on visual merchandising guidelines.
Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
Marketing Assistant
VISIT EDUCATION CONSULTANCY
PUTALISADAK , KATHMANDU , NEPAL, NEPAL
12.2017 - 06.2020
Created innovative social media posts and schedules to drive engagement.
Suggested ideas for creative and engaging social media posts.
Collaborated with marketing manager, clients and partners to support marketing strategy development.
Tracked marketing budgets for cost-effectiveness and maximum ROI.
Answers phone calls, schedules meeting and supports visitors.
Followed brand imaging guidelines and created content to align with brand vision.
Coordinated promotional events to enhance brand visibility and engagement.
Analysed competitors to identify opportunities for differentiation.
Generated compelling content for marketing materials, boosting audience interest.
Set up accounts in CRM systems and maintained up-to-date client records.
Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Developed holistic advertising strategies to achieve revenue and awareness goals.
Education
BACHELOR OF COMMERCE - BUSINESS STUDIES
MECHI MULTIPLE CILLAGE
JHAPA , NEPAL
01.2016 - 03.2019
HIGH SCHOOL DIPLOMA - BUSINESS MANAGEMENT
HALDIBARI SECONDARY SCHOOL
JHAPA , NEPAL
07.2014 - 11.2015
Skills
Outstanding customer service
Confident communicator
Retail merchandising knowledge
Self-motivated
Superb time management
Results-orientated
Outgoing and enthusiastic
Customer service oriented
Languages
ENGLISH
Fluent
HINDI
Fluent
NEPALI
Fluent
Certification
HONOURS & AWARDS
EMPLOYEE OF THE MONTH
Recognize by "ALSHAYA RECOGNNITION CLUB" for an special care and dedications shown to customer and colleague.
Timeline
Retail sales associate
ALSHAYA GROUP
03.2022 - Current
Marketing Assistant
VISIT EDUCATION CONSULTANCY
12.2017 - 06.2020
BACHELOR OF COMMERCE - BUSINESS STUDIES
MECHI MULTIPLE CILLAGE
01.2016 - 03.2019
HIGH SCHOOL DIPLOMA - BUSINESS MANAGEMENT
HALDIBARI SECONDARY SCHOOL
07.2014 - 11.2015
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