Budoor Alhosani

• Administrative Assistant, specializing in the Department Central Operations and working with Endorsement team.

• Working in Daman with the ABM team in sales operations

• Thiqa (Hayakom).

• Endorsement team (Retail) Central Operations.

• I made a presentation about (Thiqa) in front of the officials and my team.

• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Assisted coworkers and staff members with special tasks on daily basis.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

• Developed customer service scorecards to measure customer service performance.
• Provided outstanding customer service.
• Met sales goals by offering excellent customer service.

• Developed customer service scorecards to measure customer service performance.
• Provided outstanding customer service.
• Provided exemplary customer service on each field visit to deliver exemplary customer service.
• Developed a deep understanding of customer service principles and customer service best practices.
• Working in the service facilitation (completion of transactions)