Bukenya Matia
Masaka
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Barista
Unknown Cafe
2020.11 - Current
- Maintained regular and consistent attendance and punctuality.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service Representative
Marriott Hotel
2019.07 - 2021.01
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
Education
Bachelor Of Administrative Studies - Business Management
Masaka High School
Masaka Uganda 04.2018
Skills
- Soft selling
- Exceptional customer service
- Sandwich preparation
- Foam art
- Coffee machinery
- New hire training
- Conversant in Language
Affiliations
- Society of Human Resource Management
- Rotary International
Languages
English
Bilingual or Proficient (C2)
Arabic
Beginner (A1)
Timeline
Barista
Unknown Cafe
2020.11 - Current
Customer Service Representative
Marriott Hotel
2019.07 - 2021.01
Bachelor Of Administrative Studies - Business Management
Masaka High School
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