Bukola Adeleke
Studio City
Summary
Customer-focused hospitality professional with experience in luxury hotel operations and guest relations, currently transitioning into a sales support role. Brings strong exposure to reservation handling, upselling, and client communication, alongside cross-training experience supporting sales coordination and commercial processes. Recognized for attention to detail, relationship-building skills, and the ability to support sales teams through accurate reporting, follow-ups, and organized administrative support within a hotel environment.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Hostess
InterContinental Hotel
Dubai
01.2022 - Current
- Deliver high-quality guest service in a luxury hotel restaurant environment.
- Manage reservations, waiting lists, and guest enquiries during peak periods.
- Support upselling initiatives and personalized guest engagement, including VIP handling.
- Coordinate with service and kitchen teams to optimize seating flow.
Sales Representative
Nigerite Limited
01.2018 - 01.2020
- Promoted company products and supported sales growth.
- Built and maintained client relationships through regular follow-ups.
- Prepared sales quotations and responded to customer enquiries.
- Monitored competitor activity and market trends.
Customer Service Executive
Airtel Telecom Company
01.2015 - 11.2017
- Handled customer enquiries via phone and in-person interactions.
- Resolved customer issues while maintaining service quality standards.
- Managed customer records accurately and supported customer retention.
- Developed strong communication and problem-solving skills.
Sales Cross-Training
InterContinental Hotel
Dubai
- Supported sales administration activities including client follow-ups and data tracking.
- Gained exposure to hotel sales coordination processes and reporting.
- Assisted with handling sales enquiries and internal coordination.
F&B Service Staff / Waitress
- Provided front-line food and beverage service in a customer-focused environment.
- Developed strong service etiquette, teamwork, and customer engagement skills.
Education
Hospitality Management -
IHG School of Hospitality
01.2023
Bachelor of Technology - Database Administration
01.2026
High School Diploma -
Ijemo Titun High School
Skills
- Guest Relations & Customer Service
- Sales Support & Coordination
- Upselling Techniques
- Reservation Systems & POS
- Client Communication & Follow-ups
- Reporting & Data Accuracy
- Teamwork & Cross-Department Coordination
- Restaurant & Events Operations Understanding
Certification
- Certified Hospitality & Tourism Professional
- Certified Sales Coordinator
- Certified Database Administrator
Languages
Spanish
Elementary
A2
Timeline
Hostess
InterContinental Hotel
01.2022 - Current
Sales Representative
Nigerite Limited
01.2018 - 01.2020
Customer Service Executive
Airtel Telecom Company
01.2015 - 11.2017
Sales Cross-Training
InterContinental Hotel
F&B Service Staff / Waitress
Hospitality Management -
IHG School of Hospitality
Bachelor of Technology - Database Administration
High School Diploma -
Ijemo Titun High School