Bunnya Edrine
Summary
Professional with high standards and proven experience in hospitality. Skilled in enhancing guest satisfaction, resolving issues, and delivering exceptional service. Strong focus on team collaboration and adaptable to changing needs. Known for reliability, effective problem-solving, and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Guest Experience Captain( Waiter )
Slrp by 3fils ,Dubai Mall
02.2024 - Current
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Cultivated strong relationships with local vendors which resulted in cost savings as well as unique offerings for our guests.
- Implemented effective communication strategies for clear understanding of guest needs and preferences.
Bar and Food Server
Buffalo Wild Wings JBR
12.2019 - 02.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
Education
High School Diploma -
Makerere University
Uganda07-2018
High School Diploma -
Light Secondary And Vocational School Bulenga
Uganda06-2016
Skills
- Strong work ethic
- Patience and tolerance
- Exceptional communication
- Initiative and proactivity
Timeline
Guest Experience Captain( Waiter )
Slrp by 3fils ,Dubai Mall
02.2024 - Current
Bar and Food Server
Buffalo Wild Wings JBR
12.2019 - 02.2024
High School Diploma -
Makerere University
High School Diploma -
Light Secondary And Vocational School Bulenga
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