Burhanuddin Barodawala

• Oversee complete inbound holiday operations including hotel bookings, transfers, sightseeing, and attraction tickets
• Liaise with international travel agents and B2B partners for quotations, confirmations, amendments, and special requests
• Manage hotel contracting, rate loading, promotions, and stop sales updates to ensure competitive pricing
• Design and deliver customized itineraries, vouchers, and travel documentation with high accuracy
• Supervise daily activities of reservations, ticketing, and ground operations teams
• Maintain strong relationships with hotels, transport suppliers, and attraction providers
• Monitor booking deadlines and ensure timely execution of all services
• Handle guest complaints, last-minute changes, and escalations effectively
• Manage VCC transactions, invoicing, and reconciliation with finance teams
• Support sales team in costing, product development, and promotional offers
• Coordinate airport meet & greet, transfers, and group logistics including VIP movements
• Maintain detailed MIS reports and booking records

• Responsible for marketing and selling the special packages and hotel related products.
• Reservation Assistants for all day-to-day operations and responsibilities.
• Represented the company at consumer trade shows and travel trade events in India.
• Created new contracts with hotels and established trust and rapport with existing travel agents and wholesalers to ensure repeat business for company.
• Train and Educate Reservations team members on duties and processes to guarantee consistent and unified customer service.
  
• Oversaw the daily operation of the Reservations Department, dealt with all departmental and customer inquiries and complaints and responded accordingly.
  

• Handled bookings for hotels, transportation, and sites of excursion.
  
• Provided quotes and pricing for tours.
• Prepare cost effective travel plans and provide excellent customer services.
• Handling group arrivals, coordinating with other departments for proper distribution of relevant information pertaining to group arrival.
• Responsible for proper database creation of Guest Feedback and details of corrective actions taken.

• Develop content to demonstrate organization’s impact on industry.

• Create and post timely content on organization’s website.

• Perform ad hoc research to develop and produce new web based and print content.

• Gain understanding of in-house content creation tools and quality standards.

• Change to new content requirements, digital tools and collaborators.