BURLINGTON BHARATH.M

Over Twenty-four years of experience in the Hospitality industry. An established record of decision making and experience in all phases of management systems, Customer service and over all support functions/facilities. Particularly strong in attaining corporate goals, cost control and sustain profitability. Build strong Customer relationships to ensure repeat and referral business. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.

• Certificate on completion of Harvard Manage Mentor topic of ‘Leadership and Business case Development – IHG program.
• ILTES Certificate from University of Cambridge.

• Increased revenue and maximize profitability from major accounts in key market segments.
• To ensure my professional development in the hospitality industry by obtaining increased sales, managerial, leadership, and team building responsibilities.
• Noted for effective Budgeting and financial planning abilities.
• Extensive contacts with all senior executives of major corporate companies and leading Tour Operators.
• A result oriented professional with sixteen years of progressively increased responsibilities hospitality sales and marketing, business development and market research. Comfortable operating in a multicultural environment while interfacing with leading international companies.
• Strongly self-motivated, proactive, dynamic and a fast learner; always working to increase organizational efficiency with a commitment to professional excellence.
• Routinely exceed ambitious performance goals and objectives.
• An enthusiastic team player with demonstrated leadership skills possessing the ability to prioritize multiple task skills and stay focused on long-range corporate mission
• Able to recognize and identify company opportunities and customer needs in order to provide the right products and services
• Knowledge of PMS (Property Management System), FIDELIO, OPERA, HOSTNET (Oracle based Hotel system) & Brilliant system.

• To generate and maintains corporate accounts / areas through sales activities (face to face sales calls, telephone calls, entertainment) in Dubai, Sharjah & Ras Al Khaimah.
• To generate new accounts to Action Hotel Ras Al Khaimah and Novotel Bur Dubai based on the assignment communicated with the Cluster Director of Sales & Distribution.
• Plan 2 sales visits to the cluster hotels per month to show case the hotel to potential clients/ sales calls based on the assigned area.
• Handle and assist the Cluster Director of Sales & Distribution with reports, presentations, and additional tasks in line with the office demand.
• Solicits and serves group business, conventions, commercial accounts, associations, travel agents, tour operators, group operators, airlines, and any other source for the cluster hotels.
• To maintain a high level of exposure for the hotel through direct sales, telephone, fax, written communications.
• To display a pleasant manner and positive attitude at all times and to promote a good company image to guests and colleagues.
• To demonstrate pride in the workplace and personal appearance at all times when representing the hotel thus identifying a high level of commitment.
• To attend major events in the cluster hotels & the county as requested by Department Head
• To closely coordinate and communicate with Cluster Director of Sales & Distribution with regards to accounts/markets.
• To ensure comprehensive & complete coverage of own portfolio covering all levels of accounts’ managerial & departmental executives for a comprehensive client servicing, achieving targets and maximum productivity.
• To ensure that the response to any business request is actioned within 8 hrs / 24 hrs.
• To promote and produces sales leads for other Accor Hotels outside of coverage area.
• To perform all duties and responsibilities in a timely & efficient manner in accordance with established hotel policies to achieve overall objectives.
• To ensure that selling strategies are adhered to during negotiations and maximizes up selling opportunities whenever possible.
• To provide feedback to the Cluster Director of Sales & Distribution on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail, in his / her market areas.
• To attend departmental & communication meeting when requested.
• To ensure that Accor Hotels Sales & Marketing Policies and Standard Operational Procedures are adhered to at all times.
• To disseminate sales related information to other departments as appropriate.
• To assist other team members (sales manager ,sales executive, sales coordinator) when required
• Assist to sales manager /executives/ coordinator and monitor performance when assigned by Cluster Director of Sales & Distribution.
• To implement & executes all sales objectives and action plans to reach and exceed targets set.

• Passport Number: H-6661559
• Date of Birth: 05/20/1977
• Marital Status: Married

• Career Development
• Train the Trainer
• Supervisory skill builder
• Communication and Interpersonal Skills
• First Aid & safety
• Customer Service, Personal Effectiveness, Essential skills, Team building