Bushra Ali
Dubai
Summary
Proactive and detail-oriented Enrollment Services Specialist with over 6 years of experience in higher education admissions, student affairs, and service management. Demonstrates strong leadership skills in managing admissions processes, liaising with internal and external entities, and supporting students with diverse needs. Recognized for effective communication, policy development, and mentorship, with a commitment to enhancing student experience and operational efficiency. Seeking a role within an educational institution that values innovation and offers growth opportunities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Specialist Enrollment Services Officer
Zayed University
05.2017 - Current
- Admissions Management: Oversee the Admissions Department for both campuses, serving as the primary contact for prospective students and families
- Evaluate applications, assess eligibility, and recommend admission decisions in line with the Ministry of Higher Education standards
- International Student Admissions: Coordinate international student admissions, handling documentation, transfer credit evaluations, and facilitating financial aid processes in partnership with the Provost and Finance departments
- People of Determination Admissions: Facilitate the admissions and onboarding process for People of Determination (POD), coordinating specialized assessments and accommodations in collaboration with EmSAT and the Accessibility Center
- Reinstatement and Readmission: Manage reinstatement cases and readmission applications for non-current students, assessing eligibility and submitting detailed reports for decision-making to senior officials
- Policy Development: Collaborate on updating and refining admissions policies in response to evolving higher education requirements and new program launches, ensuring alignment with federal guidelines
- Team Leadership: Provide mentorship and training to admissions staff, lead the team in the absence of the Senior Registration Coordinator, and communicate weekly updates to senior management on admissions metrics
- Student Conduct Committee: Actively participate in the Student Conduct Issues Committee, investigating student cases and recommending actions per university policies
- Examination Coordination: Conduct EmSAT exams as site supervisor, overseeing the testing process, and managing any required feedback to the National Admissions and Placement Office
- Event Support: Assist in organizing events such as Student Orientation and University Open Days, representing the Admissions Department to foster positive relationships with new students
- Key Achievements: Led initiatives to improve admissions experiences for international and POD students, achieving streamlined processing and enhanced student support
- Received an Appreciation Certificate in 2018 for outstanding contributions to Zayed University’s Admissions Department
Enrollment Services Officer
Zayed University
05.2013 - 05.2016
- Class Scheduling: Collaborated with the campus registrar and academic departments to create and adjust class schedules, ensuring adherence to university policies and minimal disruption to student timetables
- Student Assistance: Addressed individual student scheduling and academic concerns, provided guidance on academic policies, and escalated issues as needed
- Examination Oversight: Organized and supervised CEPA exams in collaboration with the Ministry of Higher Education, ensuring a smooth and compliant exam process
- Documentation: Produced letters and reports related to student attendance, academic standing, and disciplinary issues, supporting students and faculty with relevant information
- Graduation Coordination: Assisted in the preparation of graduation lists in coordination with the Assistant Registrar, facilitating the smooth execution of semester-end processes
Internship - HR Department
Prime Minister’s Office
01.2012 - 12.2012
Summer Job - HR Department
General Motors Company
01.2012 - 12.2012
Part-Time Instructor
Japan Cultural Center
01.2012 - 12.2012
Education
Master’s Degree - Inclusion & Special Education
British University in Dubai (BUiD)
01.2023
Diploma - Customer Happiness
Ministry of Interior
01.2022
Bachelor’s Degree - Human Resources
Zayed University
01.2012
Skills
- Proficient in Microsoft Office Suite
- Advanced skills in data management and analysis
- Skilled in interpersonal communication
- Conflict resolution
Certification
- Customer Happiness Certifications, 2022
- Mental Health Facilitator (MHF) Certification, 2021
- Personal Analysis Certification, 2014
Personal Information
Nationality: Emirati
Awards
- Appreciation Certificate, 2018, Awarded for exceptional support to the Zayed University community.
- TAMAIAZ Capstone Project Award, 2013, Second place in Management and Leadership for a distinguished Capstone Project.
Professionaldevelopmentactivities
Al Maktoum College Winter Program for Multiculturalism and Leadership – Scotland, Chaperone, 2016, 2020
Timeline
Specialist Enrollment Services Officer
Zayed University
05.2017 - Current
Enrollment Services Officer
Zayed University
05.2013 - 05.2016
Internship - HR Department
Prime Minister’s Office
01.2012 - 12.2012
Summer Job - HR Department
General Motors Company
01.2012 - 12.2012
Part-Time Instructor
Japan Cultural Center
01.2012 - 12.2012
Diploma - Customer Happiness
Ministry of Interior
Bachelor’s Degree - Human Resources
Zayed University
Master’s Degree - Inclusion & Special Education
British University in Dubai (BUiD)
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