Sibusiso Siziba
Abu Dhabi,United Arab Emirates
Summary
Dedicated professional with expertise in customer service and helpdesk operations, demonstrating exceptional skills in proactive listening, empathetic service, and maintaining a positive attitude. Adept at handling point-of-sale systems, promoting loyalty programmes, and ensuring register balancing with precision. Proven ability to remain calm under pressure while multitasking efficiently, delivering prompt responses, and fostering seamless customer experiences. Committed to enhancing operational efficiency and contributing to organisational success through patience, adaptability, and attention to detail.
Overview
5
5
years of professional experience
Work history
Customer service cashier
Choithrams Supermarket
Abu Dhabi, UAE
05.2024 - Current
- Managed queues effectively during busy periods, reducing wait times.
- Completed opening and closing procedures, ensuring store readiness.
- Provided product information to assist customers in making informed decisions.
- Processed card payments securely for customer peace of mind.
- Issued receipts promptly after every transaction strengthening trust among customers.
- Helping customers locate items in the store.
- Balanced till at the end of each shift, ensuring accuracy in financial reporting.
- Assisted customers with queries, improving overall store reputation.
- Maintained up-to-date knowledge on store policies, promotions and product offerings for accurate communication to customers.
- Operated cash register to facilitate smooth transactions.
- Recommended products and services to customers based on requirements.
- Helped customers make product and service selections among range of options.
- Addressing customer complaints professionally and finding solutions.
- Ensuring shelves are properly stocked and labelled.
Waitress
Cresta Churchill Hotel, Zimbabwe
Bulawayo, Zimbabwe
05.2021 - 12.2023
- Accommodated special event needs, provided customised services for parties.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Met special dietary requests with careful preparation and presentation of dishes.
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Improved customer satisfaction by providing efficient and friendly service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Maintained clean and organised dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Ensured smooth restaurant operation by effectively managing reservations system.
- Assisted with inventory management, streamlined restaurant operations.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Utilised professional communication skills to resolve customer complaints.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Greeted and escorted guests to tables.
- Arranged tables and set up linens and silverware in preparation for guests.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Provided menu and offered recommendations to complement dining experience.
- Translated customer requests clearly to kitchen staff to meet specific dietary needs and preferences.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Kept tables clear of used crockery, glassware and cutlery.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
Waitress assistant
Apex Lodge & Conference Centre
Bulawayo, Zimbabwe
08.2020 - 04.2021
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Alleviated workload of wait staff through diligent assistance.
- Assisted head waitress with large party coordination, aiding in smooth function.
- Maintained cleanliness in serving and dining area for hygienic environment.
- Streamlined order placements with clear communication to kitchen staff.
- Delivered meals swiftly, contributing to positive dining experience for guests.
- Collaborated with team to provide efficient service during peak hours.
- Facilitated smooth operations by setting up tables and booths.
- Enhanced dining experience through friendly interaction with customers.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Education
Certificate - Customer Service Excellence Training
Speciss College
Bulawayo, ZimbabweCertificate - Tourism and Hospitality
Speciss college
Bulawayo, ZimbabweCertificate - Basic First Aid and Fire Safety Training
Red Cross
Bulawayo, ZimbabweSkills
- Empathetic service
- Proactive listening
- Patience under pressure
- Multitasking efficiency
- Restocking servers station
- Handling point-of-sale systems
- Calm under stress
- Prompt response
- Customer Service
- Order taking
- Table clearing
- Helpdesk operations
- Point-Of-Sale systems operation
- Loyalty programs promotion
- Register balancing
- Cash handling
- Positive attitude
References
References available upon request.
Timeline
Customer service cashier
Choithrams Supermarket
05.2024 - Current
Waitress
Cresta Churchill Hotel, Zimbabwe
05.2021 - 12.2023
Waitress assistant
Apex Lodge & Conference Centre
08.2020 - 04.2021
Certificate - Customer Service Excellence Training
Speciss College
Certificate - Tourism and Hospitality
Speciss college
Certificate - Basic First Aid and Fire Safety Training
Red Cross