Buthaina Marhoun
Abu Dhabi,United Arab Emirates
Summary
Trustworthy Senior Technician Officer with 6 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
Work history
Technical Advisor
East Gate Enterprises
Abu Dhabi, UAE
05.2025 - Current
- Product Knowledge: Deep understanding of the technical aspects of the
products/services being sold.
- Industry Expertise: Familiarity with industry standards, trends, and challenges.
- Technical Demonstration: Ability to conduct product demos, explain technical features, and troubleshoot issues.
- Solution Engineering: Understanding client needs and tailoring technical solutions accordingly.
- Proposal & Tender Writing: Creating detailed technical proposals and responses to RFPs(Requests for Proposals).
- Negotiation: Managing objections and pricing discussions effectively.
Presentation Skills: Delivering compelling presentations and demos to technical and non-technical audiences.
- Customer Relationship Management: Building long-term relationships and trust with clients.
- Active Listening: Truly understanding client pain points and goals.
Quality assurance officer
GHQ Armed Forces
Abudhabi
05.2018 - 03.2025
- Optimised stock levels and reduced costs through effective supplier liaison.
- Developed and implemented preventative maintenance schedules, significantly reducing unforeseen breakdowns and extending equipment lifespan.
- Resolved critical technical issues under high-pressure situations, maintaining composure and ensuring minimal impact on operations.
- Reviewed completed work to verify accuracy and address discrepancies.
- Scheduled preventive maintenance to reduce the likelihood of unexpected breakdowns.
- Trained and coached junior team members to maximise knowledge and competencies and increase performance.
- Used bolts, screws and speed clips to assemble parts based on job requirements.
- Installed new hardware and software to meet system specifications and user needs.
- Followed user guides and technical manuals to complete skilled repairs.
- Documented actions taken using work order system within [Software].
- Conducted tactical troubleshooting to identify faults.
Senior technician officer
GHQ Armed Forces
Abu Dhabi, United Arab Emirates
05.2022 - 03.2025
- Evaluated raw materials for assured supply chain integrity.
- Trained colleagues for improved understanding of quality assurance protocols.
- Ensured product quality by implementing rigorous inspection procedures.
- Reduced non-conformance, implemented corrective actions swiftly.
- Improved process efficiency for reduced product defects.
- Resolved complaints promptly to maintain client trust and satisfaction.
- Collected data from production floor, identified gaps in the existing system.
- Worked with production teams to facilitate smooth transition from design and testing to full-scale manufacturing.
- Oversaw training and performance of junior technicians on substantial projects.
- Performed diagnostics and troubleshooting to reduce equipment downtime.
- Directed installation and maintenance of complex systems, ensuring compliance with safety regulations.
- Performed safety audits and risk assessments, identifying and mitigating workplace hazards.
- Implemented employee incentive strategies to improve retention and productivity.
- Enhanced productivity by implementing innovative technical solutions.
Education
Applied Bachelor's - Aviation Maintenance management
Abu Dhabi Polytechnic
09.2021 - 05.2024
Higher Diploma - Aircraft engineering technology
Abu Dhabi Polytechnic
11.2014 - 02.2018
High school - Literary
Al Naeem
09.2013 - 05.2014
Skills
- Interpreting technical manuals
- Performing aviation system modifications
- Quality assurance standards
- Communication
- Leadership
- Guiding teams
- Fostering collaboration
- Software applications for maintenance and engineering records
Accomplishments
- Top performance, 2024
- GHQ Innovation Award participation, 2023
- EmiratesSkills, Participation as Competitor in Aircraft Maintenance, 2017, Abu Dhabi National Exhibition Centre
- Certification of appreciation in Al Ain air Championship, 2015
Languages
English
Personal Information
Date of birth: 08/28/96
Timeline
Technical Advisor
East Gate Enterprises
05.2025 - Current
Senior technician officer
GHQ Armed Forces
05.2022 - 03.2025
Applied Bachelor's - Aviation Maintenance management
Abu Dhabi Polytechnic
09.2021 - 05.2024
Quality assurance officer
GHQ Armed Forces
05.2018 - 03.2025
Higher Diploma - Aircraft engineering technology
Abu Dhabi Polytechnic
11.2014 - 02.2018
High school - Literary
Al Naeem
09.2013 - 05.2014