Buvaneswari G
Business Analyst/Team Lead
Dubai,DU
Summary
Over 7 years of rich, end-to-end Business Analysis experience in the IT, Banking and Financial Services industries. Having 4 years of work experience in client location (Sydney,Australia). Expertise in technical production support, team management, go-live assistance till post implementation support, manual defect testing, upgrades, rollout and enhancement from business analysis. Having Technical and business knowledge of Online Banking applications.
Excellence in Level 2 Support, Defect Management and Engaging clients and product owners for enhancement requests. Proficient knowledge of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, Agile Framework).
Overview
3
3
Languages
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Team Lead
Tata Consultancy Services
Chennai, Tamilnadu
04.2020 - Current
- Accountable for Westpac online banking application with more than 7 Million customers
- Manage team of 20 employees, overseeing hiring, training and professional growth of employees and Established open and professional relationships with team members to achieve quick resolutions for various issues
- Identify pain areas and implement ITIL best practices in project wherever needed
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
Business Analyst
Tata Consultancy Services
Sydney, NSW
04.2016 - 03.2020
- Attend PI Planning/workshops, engage stakeholders and gather business requirements for new features/enhancements, document and facilitate delivery of solution
- Conduct regular meetings with Business teams to prioritize BAU fixes and discuss progress of current defects requiring fixes in production environment and add it to sprints
- Facilitate daily scrum, sprint planning, possess conflict resolutions, conduct retrospective meetings and ensure correct use of scrum.
- Analyze recurring customer reported issues in production environment and propose enhancement to prevent future occurrences.
- Reduced incoming customer escalations by 10% by identifying bug in application and made proposal for fix.
Technical Support Analyst
Tata Consultancy Services
Chennai, Tamilnadu
09.2014 - 03.2016
- Accountable for Payments, Staff Assist Platform and SAFI OTP (One Time Password) functionalities in online banking application
- Troubleshoot customer reported issues/technical issues, identify workaround/root cause and drive towards permanent resolution
- Coordinate numerous critical deployments and releases (helps to reduce outage window and increase availability of application)
- Develop automation procedures to reduce manual effort and errors
- Reduced invalid/unwanted alerts from 1000 to ~200 by fine tuning alerting mechanism
Education
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
Madurai 06.2010 - 05.2014
Higher Secondary School - Bio-Maths
Sitalakshmi Girls Higher Secondary School
Madurai 06.2009 - 05.2010
High School -
Sitalakshmi Girls Higher Secondary School
Madurai 06.2007 - 05.2008
Skills
People Management
Accomplishments
- Received ‘STAR TEAM AWARD’ for Involving in implementing a major change to resolve a compliance issue from CEO of the organisation.
- Received appreciations and ‘ON THE SPOT AWARD’ for leading the team during a crucial part of the project.
- Resolved various urgent customer escalations and received appreciation from the Client and Business team.
Additional Information
Date of Birth 03-May-1993
Nationality Indian
Passport Number U8836738
Visa Type Visit Visa
Marital Status Married
Timeline
Team Lead
Tata Consultancy Services
04.2020 - Current
Business Analyst
Tata Consultancy Services
04.2016 - 03.2020
Technical Support Analyst
Tata Consultancy Services
09.2014 - 03.2016
Bachelor of Engineering - Electrical, Electronics And Communications Engineering
Anna University
06.2010 - 05.2014
Higher Secondary School - Bio-Maths
Sitalakshmi Girls Higher Secondary School
06.2009 - 05.2010
High School -
Sitalakshmi Girls Higher Secondary School
06.2007 - 05.2008
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