BWAMBALE EDWIN
Dubai,United Arab Emirates
Summary
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
3
3
years of professional experience
Work history
Barista
TIM HORTONS
Dubai, United Arab Emirates
2023.03 - 2025.07
- Welcoming customers, informing them about specials or new items, answering questions, and accepting orders and payments.
- Preparing hot or cold beverages as per customer request.
- Packaging food and beverages for takeaway orders and delivery orders
- Cleaned and restocked work and dining areas, emptying trash and sanitizing equipment and utensils.
- Learnt about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality.
- Updated signage and displays to attract customers.
- Taking inventory and replenishing items in display cases, at tables, or behind counter
- Adhered to all food safety regulations and quality controls to prevent food contamination
- Delivered excellent customer service
BARISTA/C STORE ATTENDANT
ADNOC DISTRIBUTION COMPANY DUBAI
ABU DHABI, United Arab Emirates
2022.02 - 2023.03
- Prepare and serve specialty coffee beverages with precision and care in timely manner.
- Maintain a clean and organized workspace, ensuring health and safety standard are met
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Initiated customer feedback system to gather insights for continuous improvement of service and product offerings.
- Used POS system to accurately enter orders and process payments.
- Assisted in inventory control measures for effective stock management.
- Executed visual merchandising standards for appealing store presentation.
Education
FASHION AND DESIGN - Education
YMCA
KAMPALA /2017 - 2019.08
Skills
- Basic knowledge of coffee brewing and espresso machines
- Customer Service and communication
- Ability to work efficiently in a fast-paced environment
- Food Safety Standards
- Teamwork and collaborating
- Coffee expertise
- Cash handling
- POS knowledge and basic Computer skills
- Problem Solving
- Inventory management
- Latte art
- Up-selling
LANGUAGES
Fluent in English
Beginner
Arabic
Intermediate
Timeline
Barista
TIM HORTONS
2023.03 - 2025.07
BARISTA/C STORE ATTENDANT
ADNOC DISTRIBUTION COMPANY DUBAI
2022.02 - 2023.03
FASHION AND DESIGN - Education
YMCA
/2017 - 2019.08