BYJU PANICHIKAL
Abu Dhabi
Summary
Results Driven After Sales professional with over 24 years of rich experience in the field of Bodyshop and Service operations, Customer Relationship Management, Business Development, Client Relationship Management, and General Administration
Overview
26
26
years of professional experience
1
1
Certification
Work History
Group Bodyshop Manager
ALI AND SONS MOTORS
ABUDHABI
05.2009 - Current
- Directed operations at the Bodyshop for major automotive brands in Abu Dhabi.
- Manage profitability, budget, implement potential value-added services, and cost-saving measures.
- Lead the team in exceeding the target sales revenue of $2.6M for 2024.
- Lead the team in exceeding the target net profit of -3.7M for 2024, with year-over-year growth of 5.1%.
- Lead the team in delivering 8,004 units in 2024, 7,844 in 2023.
- Zero cost in internal 2023-2024 in the storage under my watch (tires/batteries).
- Oversee and manage daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Prepared annual budgets and performed business forecasting to support financial planning.
- Led a team of 130 employees, ensuring high productivity, and excellent customer service.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
- Controlled costs and revenues by identifying performance gaps and capitalizing on improvement opportunities.
- Established processes to ensure efficient workflow throughout the organization.
- Innovated new business plans to generate additional revenue, including the implementation of Value Added Service projects, creating a significant revenue increase.
- Coached, mentored and trained team members in order to improve their job performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Streamlined VW Group and MG Bodyshop & PDI Operations.
- Author of Bodyshop SOP (approved by ASM, GMs, and SGMs).
Bodyshop Incharge
ALFUTTAIM MOTORS
ABUDHABI
02.1999 - 04.2008
- Managed operational functions for branch-level bodyshop activities.
- Oversaw revenue, profitability, and efficiency in Bodyshop operations.
- Cultivated collaborative relationships with insurance firms and supply chain partners.
- Streamlined workflows through the development of an effective Express Repair protocol.
- Engaged with insurers to resolve payment issues.
- Process invoices accurately and promptly.
- Facilitated resolution of customer issues demanding higher-level involvement.
- Maintained high-standard Bodyshop operations through consistent auditing and corrective measures.
Education
MBA - OPERATION MANAGEMENT
KAZIAN SCHOOL OF MANAGEMENT
INDIA12-2018
Diploma in Automobile Engineering - Automotive Engineering
BANGALORE UNIVERSITY
BANGALORE , INDIA05-1997
Skills
- Leadership and Team Management
- Strategic planning
- Operational Efficiency
- Data analysis
- Key performance indicators
- Customer Service and Relationship Management
- Quality Control and Standards Compliance
- Technological Proficiency
- Project planning
- Training & Development
- Team management
- Vendor and Supplier Management
Accomplishments
- Bodyshop Manager of the Year 2021 - Automechanika Dubai
- Best Agency Bodyshop of the Year 2022 - Automechanika -Dubai
Languages
Hindi
First Language
English
Proficient (C2)
C2
Arabic
Beginner (A1)
A1
Certification
- Accreditation in Bodyshop Management Finance,KPI &Operational Performance - AIBA
- Audi Certified Bodyshop Manger - VW Group.
- Lean Six Sigma Yellow Belt
- Lean Six Sigma white Belt
- Toyota Bodyshop Evaluator
- Toyota Service Advisor
References
References available upon request.
Timeline
Group Bodyshop Manager
ALI AND SONS MOTORS
05.2009 - Current
Bodyshop Incharge
ALFUTTAIM MOTORS
02.1999 - 04.2008
- Accreditation in Bodyshop Management Finance,KPI &Operational Performance - AIBA
- Audi Certified Bodyshop Manger - VW Group.
- Lean Six Sigma Yellow Belt
- Lean Six Sigma white Belt
- Toyota Bodyshop Evaluator
- Toyota Service Advisor
MBA - OPERATION MANAGEMENT
KAZIAN SCHOOL OF MANAGEMENT
Diploma in Automobile Engineering - Automotive Engineering
BANGALORE UNIVERSITY
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