PRADEEP KUMAR
Guest Service Associates In Food And Beverage
Dubai,DU
Summary
I enjoy challenges, which I love to face with diligence. I require and exude excellence in everything I purpose my heart to do. I enjoy teamwork; believe in discipline and in ensuring that all players are willing and able to do the best in them. I believe in efficiency, diligence and positive thinking and work well done under little supervision. Loyal to the service and causes involved in. Most of all I believe in fairness, honesty and integrity.
To start my career professionally associated with esteemed organization with an objective to accept the challenges in the job and utilizes my skills more meaningfully and to work hard towards achieving the goals of the organization. Also to work in an exciting organization where there is opportunity for growth and personal development whilst adding value proportion to the company
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Guest Service Associate
Sheraton Grand Hotel Dubai
Dubai, Dubai
08.2018 - Current
- Ran reports detailing daily guest numbers, accounting expenses and income and room service usage.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction scores
- Greeting guests and taking drink and food orders
- Staying attentive to the needs of guests in the dining area
- Delivering food from the kitchen to the guests
- Ensuring the food order is made correctly by kitchen staff and looks presentable for guests
- Following health code standards with regards to the handling of food
- Performing shift duties like delivering racks of cups to the service station, rolling silverware, pre-bussing tables, wiping tables and removing debris and more
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Greeted new customers, discussed specials and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
Industrial Exposure Trainee Hotel
Holidayvilla Resort and Spa, Cherating Malaysia
Cherating, Pahang, Malaysia
09.2016 - 03.2017
- Registration of guests and assigning rooms
- Maintain an inventory of reservation, vacancies and room assignments
- Greeting customers, escorting them to seats, taking food and drink orders, and serving food and beverages
- Answer questions regarding the hotel services, explaining menu items and specials, and offering personal attentive treatment
- Co-coordinating with team workers to plan events, parties etc
- Responsible for maintaining the hygiene and appearance of the hotel
- Servicing and maintaining the guest rooms and replenishing stock as and when needed
- Preparation of simple food items like vegetable preparation, salads, cold starters etc
- Work according to established health and safety guidelines. Kept the kitchen area clean and hygienic
- Keep a check on stock and order for replenishments as and when necessary
Education
MBA - Masters in Hospitality Management
ISBM Mumbai, India
Mumbai, India 07.2017 - 06.2019
Bachelor of Science - B.Sc. ( Catering Science & Hotel Management )
Bharathiar University Coimbatore
Tamilnadu, India 07.2014 - 06.2017
Skills
Customer service skills
Excellent verbal communication skills
To be able to carry out basic tasks on a computer or hand-held device
On the job you need to ensure you follow all instructions in order to complete your work
Thinking outside of the box and coming up with creative solutions can be a real asset in any role
Always belive in team work
Flexibility to work in any situation
Effective knowledge and training sharing expertise
Comprehensive problem solving abilities
Travelling
Is outgoing, social and adventurous
Timeline
Guest Service Associate
Sheraton Grand Hotel Dubai
08.2018 - Current
MBA - Masters in Hospitality Management
ISBM Mumbai, India
07.2017 - 06.2019
Industrial Exposure Trainee Hotel
Holidayvilla Resort and Spa, Cherating Malaysia
09.2016 - 03.2017
Bachelor of Science - B.Sc. ( Catering Science & Hotel Management )
Bharathiar University Coimbatore
07.2014 - 06.2017