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Shift Supervisor - Store# 09759, Lloyd Expressway & Green River

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Results-driven Operations Specialist with over three years of experience in customer support, team leadership, and business insights. Expertise in managing escalations, conducting root cause analysis (RCA), and implementing data-driven strategies to enhance customer satisfaction (CSAT), average handling time (AHT), and key performance indicators (KPIs). Proficient in Excel and Google Workspace, consistently recognized for boosting operational efficiency and fostering a culture of continuous improvement. Committed to delivering exceptional service while driving organizational success through innovative solutions.

Experienced analytics leader with a proven ability to streamline data operations, automate reporting, and provide actionable insights. Adept at managing teams, optimizing efficiency, and ensuring data accuracy while driving cross-team collaboration and fostering team development.

Results-driven professional with extensive experience in BPO operations and customer service. Skilled in managing front-end and back-end processes across diverse domains. Dedicated to delivering exceptional customer support and optimizing operational efficiency for seamless service delivery. Experienced Interview Assessor for final-round candidate evaluations, identifying top talent based on technical skills, communication proficiency, and problem-solving abilities. Played a key role in building high-performing teams across various sectors. Strong focus on customer satisfaction, team performance, and quality assurance. Bring a unique blend of hands-on BPO operational experience and recruitment assessment expertise to ensure the hiring of well-qualified individuals aligned with organizational goals.

Reliable employee seeking Buyer position. Offering excellent communication and good judgment. Confident, Always Happy and determined individual who is keen for success. Works well in a team and As an individual. Able to demonstrate a very good standard of computer literacy and problem solving. Gained extensive skills and valuable experience from the Air Training Corps, attended between 14-19 years old, became a leader of a Squadron, with 50 cadets, having to use personal management and leadership every Tuesday & Thursday. Has completed Bronze and Silver Duke of Edinburgh Awards. Also been able to prove this as a Bar Manager on the weekends looking after 6 Bars with 22 members of staff. Able to communicate at any level.


Alsiddig Anwar Taha Ahmed

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Zadna Company Projects
Marawe, Northern State, Sudan

Job overview

Up Growth For Engineering Works and Investment Co. Ltd.
Khartoum, Sudan

Job overview

Education

Sudan University of Science & Technology
Khartoum, Sudan

INMAAI Center For Agricultural Training
Khartoum

Sudan National Federation of UNESCO Clubs
Khartoum

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Timeline

Green Houses Supervisor

Sudan National Federation of UNESCO Clubs

INMAAI Center For Agricultural Training

Operational Technician

Sudan University of Science & Technology

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Sudan University of Science & Technology
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