NYAKAHOZA JOSELYNE Team Member
Al Satwa Dubai,UAE
Work preference
Summary
Dedicated and detail-oriented professional with extensive experience in customer service and dining operations. Proficient in order taking and processing, table setting and clearing, POS knowledge, and cash handling. Demonstrates strong teamwork, cooperation, time management, hygiene, and cleanliness skills. Committed to delivering exceptional service and enhancing guest satisfaction.
Overview
1
1
Language
1
1
Certification
4
4
years of post-secondary education
6
6
years of professional experience
Work history
Customer service
Vox Cinemas
Dubai, UAE
2024.01 - 2025.01
- Delivered friendly, professional customer service in high-volume entertainment setting, enhancing customer experience.
- Served customers efficiently while maintaining consistent, high service standards at all times.
- Resolved customer requests and complaints with calm professionalism, contributing to positive service outcomes.
- Facilitated food and beverage orders and addressed general inquiries, ensuring customer satisfaction.
- Maintained cleanliness and organised customer service areas for efficient operations.
- Exhibited punctuality and flexibility in managing work schedules., adapting schedules while maintaining consistent communication standards.
- Dispatched orders and assigned deliveries to available riders efficiently each shift.
Waitress
Park Villa Restaurant
Jinja, Uganda
2019.03 - 2021.01
- Welcome guests warmly, providing attentive, professional table service throughout dining.
- Accurately recorded food and beverage orders and communicated requirements clearly to kitchen.
- Assisted customers with menu selections and responded promptly to requests.
- Resolved customer concerns with professionalism to enhance dining experience and satisfaction.
- Demonstrated multitasking skills for timely delivery of customer orders during peak service periods.
- Managed table settings to ensure clean presentation and optimal dining readiness for service.
- Prepared and arranged service tables before and during guest service periods.
- Maintained strict food safety, hygiene, and workplace standards across operations.
Education
Diploma - Certified Nursing Assistant
Strong Point Educational and Training Institute
UAE 2023.06 - 2025.08
Bachelor - Social Work and Social Administration
Bishop Sturat University
Uganda 2018.08 - 2018.10
Uganda Advanced Certificate of Education - A'level
Mbarara Secondary School
Uganda 2013.02 - 2014.11
Skills
- Customer service
- Dining operations
- Order processing
- Order management
- POS and cash handling
- Table management
- Hygiene and cleanliness
- Time management
- Team work and cooperation
Languages
English
Declaration
I Joselyne Nyakahoza hereby declare that the above information is true and correct to the best of my knowledge and belief.
Certification
BLS certificate
Timeline
Customer service
Vox Cinemas
2024.01 - 2025.01
Diploma - Certified Nursing Assistant
Strong Point Educational and Training Institute
2023.06 - 2025.08
Waitress
Park Villa Restaurant
2019.03 - 2021.01
Bachelor - Social Work and Social Administration
Bishop Sturat University
2018.08 - 2018.10
Uganda Advanced Certificate of Education - A'level
Mbarara Secondary School
2013.02 - 2014.11