Ashish Singh Rana
Summary
Experienced Assistant Restaurants Manager bringing demonstrated success in developing and motivating strong restaurant teams to assist 100 customers hourly. Keeps all areas clean and sanitized while managing inventory and preventing waste. Positive and upbeat with customers and team members alike. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Restaurants Manager,
DoubleTree by Hilton Business Bay
07.2021 - 12.2023
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Evaluated operational procedures for efficiency improvements while maintaining the highest standards of guest experience excellence.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Supported recruitment efforts by interviewing potential candidates contributing to a skilled and motivated team.
- Conducted regular performance evaluations, providing constructive feedback for professional growth.
- Designed and implemented strategies to reduce costs and waste.
- Established rapport with guests through personalized interactions that led to repeat business.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Created and maintained detailed financial records and reports to inform future strategies.
- Coordinated special events and promotions, drawing in new customers and increasing revenue.
- Managed staff schedules and maintained adequate coverage for all shifts.
Food & Beverage Leader (In Charge)
Hampton By Hilton, Dubai Airport
07.2021 - 09.2021
- Oversaw day-to-day activities of 15 employees in establishment, fostering inspiring atmosphere to optimize employee experiences.
- Assisted with new hire processing and existing training programs.
- Overcame challenging deadlines and resource limitations by reallocating personnel and focusing on priority tasks.
- Built high-performing teams by recruiting top talent and providing ongoing support through professional development programs.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Mentored employees on customer service techniques and explained direct link between revenue growth and customer loyalty.
- Led team by answering complex customer questions and mentoring personnel one-on-one.
- Reduced operational expenses by implementing cost-effective solutions and proactively monitoring budgetary allocation.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Collaborated with team to identify sales trends and implemented initiatives to enhance revenue.
- Confirmed confidential budget reports remained up-to-date for manager.
- Attended industry events to represent organization and build professional network.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Boosted team performance by developing customer service training materials and conducting service training.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained database systems to track and analyze operational data.
Assistant F & B Outlets Manager
Bonnington & McGettigan’s Jumeirah Lake Towers
12.2019 - 10.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Launched quality assurance practices for each phase of development
Assistant Outlet Manager (Pre-Opening)
Four Points By Sheraton
01.2019 - 11.2019
- Supervised and effectively trained 24 employees to decrease process lags and boost productivity.
- Managed weekly inventory transactions by creating templates to track optimal food and beverage stock.
- Promoted business strategy by implementing improvements based on guest feedback.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight, and capitalize on emerging trends.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Reduced shrinkage 20% by closely monitoring inventory and security procedures.
- Ensured compliance with company standards, health regulations, and safety protocols within the outlet at all times.
- Contributed to increased revenue through diligent cost control measures and efficient resource allocation.
- Fostered strong relationships with vendors, negotiating favorable supply agreements that positively impacted the bottom line.
- Developed an engaging workplace culture that encouraged teamwork, promoted employee retention, and attracted top talent to join the outlet team.
- Improved customer satisfaction by maintaining a high level of service and addressing guest concerns promptly.
- Oversaw daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Collaborated with the Food & Beverage Manager to develop and implement new policies and procedures for improved operational efficiency.
- Assisted in implementing innovative menu items based on customer preferences leading to increased overall sales volume.
- Managed staff scheduling to ensure adequate coverage during peak business hours, resulting in reduced wait times for customers.
- Successfully resolved conflicts among team members maintaining a positive work environment fostering collaboration and productivity.
- Enhanced team performance by providing regular coaching, feedback, and training opportunities.
- Provided exceptional guest experiences by closely monitoring service quality and quickly resolving any issues that arose.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced operational risks while organizing data to forecast performance trends.
Food & Beverage Supervisor
Hilton Hotels Corporation
06.2013 - 09.2018
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
- Demonstrated adaptability by effectively adjusting to sudden changes in customer volume or staffing levels while maintaining exceptional service quality.
- Promoted an inclusive workplace culture through open communication channels encouraging diverse perspectives from all team members as a valuable resource for continuous improvement efforts.
- Ensured smooth restaurant operation by promptly addressing any equipment malfunctions or maintenance needs in the dining area or kitchen facilities.
- Collaborated with other supervisors and managers to develop cross-training programs, enhancing employee versatility and reducing downtime during staff absences or turnover periods.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Consistently met or exceeded sales targets through effective team leadership and motivation tactics.
- Increased revenue with targeted upselling of high-margin menu items during peak dining hours.
- Implemented innovative promotional strategies to attract new customers while retaining existing clientele.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Monitored food inventory and supplies to prevent waste.
Education
Bachelor of Arts - Hotel Management
AIMS
Bangalore, India07.2008
Skills
- Opening and closing procedures
- Staff Training and Development
- Employee Scheduling
- Food Safety Compliance
- Shift Management
- Restaurant Operations
- Training and mentoring
- POS system knowledge
- Promotions and Events Coordination
- Performance Evaluations
- Inventory Control
- Budget Administration
- Budgeting and financial management
- Food and beverage knowledge
- Sales and Marketing
- Wine and beverage knowledge
- Interpersonal and written communication
- Menu Planning
- Team Leadership
- Problem-Solving
- Customer Service
- Operations Management
- Reliable and Responsible
- Inventory Management
- Conflict Resolution
- Critical Thinking
References
Reference
Available Upon Request
Certification
- Certified Train The Trainer, Hilton
- Certified PIC & HACCP, Hilton
- Elevate 1, Hilton
- Lobster Ink, Hilton
- Lean Six Sigma Yellow Belt, Marriott
Hobbies'
Cooking
Swimming
Sports
Music
Traveling
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50 staff members.
- Increased sales by 25% while reducing food costs by 10% leading to a 10% net profit in the last two years.
Timeline
Food & Beverage Leader (In Charge)
Hampton By Hilton, Dubai Airport
07.2021 - 09.2021
Assistant Restaurants Manager,
DoubleTree by Hilton Business Bay
07.2021 - 12.2023
Assistant F & B Outlets Manager
Bonnington & McGettigan’s Jumeirah Lake Towers
12.2019 - 10.2020
Assistant Outlet Manager (Pre-Opening)
Four Points By Sheraton
01.2019 - 11.2019
Food & Beverage Supervisor
Hilton Hotels Corporation
06.2013 - 09.2018
Bachelor of Arts - Hotel Management
AIMS
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