Cadi Karim
Dubai
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor
Shangri-la Hotel
12.2021 - Current
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed and implemented customer service policies to enhance satisfaction.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Guest Service Agent
Radisson Blu Hotel & Park Inn by Radisson
12.2017 - 02.2021
- Upheld hotel policies and procedures by providing high level of customer service.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Maximized revenue by upselling room upgrades and additional services.
- Maintained accurate and up-to-date records of guest information.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
Club Lounge Agent
Shaza al Medina hotel
01.2016 - 12.2017
- Established rapport with loyal customers by remembering personal preferences and anticipating their needs during each visit.
- Enhanced customer satisfaction by providing personalized service and addressing individual needs.
- Managed guest billing accurately and efficiently by processing payments promptly upon checkout or service completion.
- Coordinated with catering staff to ensure timely delivery of food and beverage services for guests.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Restaurant Waiter
Shaza al Medina hotel
06.2015 - 01.2016
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Met with chef to review daily specials and menu changes.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diplomat of Food hygiene -
Mercure Casablanca
Casablanca Morocco04.2014
Diploma DTH - Hotel and Tourism (Hotel Management) front office (reception)
Institute of Technology Hotel And Tourism
Fes Morocco01.2011
High School - literature
Bensouda Fes
Fes Morocco01.2009
Skills
- Training and mentoring
- Staff Management
- Operations Management
- Staff Discipline
- Microsoft Office
PMS Opera
VEGA
Micros system
Oasis
Certification
- OJT on job trainer at Radisson blu Hotel
- TYPSY.com Certificates: Training Fundamentals
- Effective Communication with Staff
- Body Language basics
- Front Desk Upselling
- Health and Wellbeing in Hospitality
- Costumer Experiential Service
- GDPR
- Guest Experience Fundamentals
- Improving Hospitality Business Operations
- Time Management for Servers
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
References
Upon Request
Timeline
Supervisor
Shangri-la Hotel
12.2021 - Current
Guest Service Agent
Radisson Blu Hotel & Park Inn by Radisson
12.2017 - 02.2021
Club Lounge Agent
Shaza al Medina hotel
01.2016 - 12.2017
Restaurant Waiter
Shaza al Medina hotel
06.2015 - 01.2016
Diplomat of Food hygiene -
Mercure Casablanca
Diploma DTH - Hotel and Tourism (Hotel Management) front office (reception)
Institute of Technology Hotel And Tourism
High School - literature
Bensouda Fes
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