Caio Eduardo Scaliza Marcal Silva
Dubai,United Arab Emirates
Summary
Customer-focused professional with extensive experience in hospitality and customer service. Bilingual in English and Portuguese, demonstrating strong problem-solving and interpersonal communication skills. Proven ability to thrive in high-pressure environments while maintaining efficiency and composure. Committed to delivering exceptional experiences for clients and team members alike.
Overview
5
5
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work history
Sales and customer service representative
The Warehouse Gym
Dubai, United Arab Emirates
05.2025 - Current
- Maintained high standards of professionalism whilst interacting with customers.
- Collaborated with the team to meet monthly sales targets.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Established strong relationships with customers, enhancing brand loyalty.
Ground Handling
Inchcape Shipping Services
Dubai, United Arab Emirates
10.2024 - 02.2025
- Ground Management keeping a smooth operation coordinating with ship crew, port authorities.
- Great hospitality service, while delivering the client needs and providing all information needed for the passengers.
- Good communication with passengers, searching for satisfaction while provided cruise ship ground operation, including passenger check-in, baggage handling, embarkation and disembarkation processes.
Customer sales representative
Mocian Moda
Londrina, Brazil
02.2023 - 12.2023
- Provided feedback from customers to management for continuous improvement efforts.
- Handled financial transactions to ensure accuracy and customer satisfaction.
- Ensured high-quality service with consistent follow-ups.
- Participated in team meetings, contributing towards strategy improvement.
Front Desk
Oompf! Fitness Singapore
Singapore, Singapore
09.2020 - 12.2022
- Carried out day-to-day duties accurately and efficiently.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Increased customer satisfaction by resolving issues.
Education
High School Diploma - High School
CEC Educational
BrazilSkills
- Customer relationship management
- Problem solving
- Active listening
- Quick learning
- Effective teamwork
Languages
English
Fluent
Portuguese
Native
Certification
certificate of recognition - Inchcape Shipping Services
Timeline
Sales and customer service representative
The Warehouse Gym
05.2025 - Current
Ground Handling
Inchcape Shipping Services
10.2024 - 02.2025
Customer sales representative
Mocian Moda
02.2023 - 12.2023
Front Desk
Oompf! Fitness Singapore
09.2020 - 12.2022
High School Diploma - High School
CEC Educational
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