Summary
Overview
Work History
Education
Skills
Driving License - Category
Personal Information
Certification
Timeline
Generic
Cajetan Evon

Cajetan Evon

Operations Manager
Dubai

Summary

With close to two decades of experience, I have effectively overseen operations, maintenance, and safety protocols across various facilities. My focus on enhancing efficiency and reducing costs through strategic planning and strong team management defines my career. I am known for fostering a collaborative work environment and establishing strong relationships with stakeholders in dynamic environments.

Overview

16
16
years of professional experience
1
1
year of post-secondary education
6
6
Certifications

Work History

Operation Manager

EMRILL SERVICES LLC
3 2018 - Current
  • Effectively managed day-to-day operations of organizing cleaning and janitorial services
  • Oversaw diverse team of 280+ employees, coordinating operations across all shifts
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Implemented new inventory management system to optimize stock levels and reduce waste.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Enhanced safety, quality, and performance, as well as customer experience, through comprehensive staff training
  • Implemented efficient processes and ensured adherence to best practices
  • Streamlined operational work processes and procedures to improve overall effectiveness
  • Successfully achieved target budgets and company goals
  • Developed quarterly profit and loss reports and consistently met set targets
  • Generated additional annual revenue of $350K by securing additional contract
  • Mentored, trained, and supported team members in professional growth and shared best practices throughout 0rganization
  • Reduced employee turnover rates through improved training programs and efficient scheduling
  • Provided timely and constructive feedback to promote development of employees
  • Conducted training sessions to ensure compliance with company and regulatory requirements
  • Created Excel tools to support operational tasks
  • Increased staff retention and reduced turnover rates
  • Reviewed existing soft service arrangements in facilities management and made recommendations for improved efficiency
  • Ensured all tasks were carried out in accordance with health, safety, and environmental regulations, as well as company requirements
  • Achieved key performance indicators (KPIs) and service level agreement (SLA) targets using effective tools such as checklists and specialized applications
  • Managed inventories and maintained stock levels for uniforms, consumables, cleaning supplies, and fixed assets
  • Prepared staff rosters well in advance to ensure efficient scheduling
  • Participated in facilities management audits and inquiries
  • Coordinated with Airport Operations Control Centre (AOCC) and Operational Readiness and Airport Transfer (ORAT) teams for office relocations, openings, and refurbishments.

Housekeeping/Laundry Manager

INTERCONTINENTAL HOTELS GROUP DUBAI FESTIVAL CITY
01.2014 - 03.2018
  • Responsible for managing various departments including Rooms, Laundry, Public Area Housekeeping, Events and Conference Center, and Flower Shop for cluster of 5 properties: InterContinental Hotel, Crowne Plaza, InterContinental Residences, Al Badia Golf Club, and Festival Arena
  • Leads and supervises team of 180 employees, ensuring efficient operations and high-quality service delivery.

Assistant Manager Housekeeping Operations

ATLANTIS THE PALM
09.2008 - 12.2013
  • Organizes inventories and maintains stock levels for linen, uniforms, consumables, cleaning supplies, and furniture, fixtures, and equipment (FFE)
  • Promptly responds to guest complaints, addressing issues and taking corrective actions to ensure complete guest satisfaction
  • Prepares annual Housekeeping Budget for four properties, ensuring effective allocation of resources
  • Coordinates with maintenance department to schedule and execute preventive maintenance tasks for rooms, laundry facilities, events and conferences areas, and public areas
  • Conducts daily briefings for supervisors and personally inspects public areas and employee locker rooms to ensure cleanliness and adherence to standards
  • Plans and assigns work for housekeeping department, distributing tasks and responsibilities among staff, including regular and special duties
  • Manages employee schedules, considering occupancy forecasts and assigning extra days of as needed
  • Oversees hiring and training of new employees, ensuring a skilled and motivated workforce
  • Approves all housekeeping supply requisitions, including guest room amenities, flower supplies, linen, and re upholstery services
  • Manages outsourced contracts for services such as window cleaning, marble cleaning, and plant maintenance
  • Prepares annual purchase plan, justifying projects for Capital Expenditure (CAPex), Operating Supplies and Equipment (OS&E), and Furniture, Fixtures, and Equipment (FF&E) items
  • Drafts scope of work and Request for Proposals (RFPs) for outsourced contractors, ensuring clear expectations and deliverables.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

BACHELOR OF COMMERCE -

University of Mumbai
Mumbai
05.2000 - 04.2001

Skills

Regulatory Compliance

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Driving License - Category

Valid U.A.E Driving License

Personal Information

  • Date of Birth: 09/16/1981
  • Nationality: Indian
  • Visa Status: Residency

Certification

DIPLOMA IN FACILITIES MANAGEMENT

Timeline

BICSC PROFESSIONAL

12-2023

MEWPS FOR MANAGERS

09-2023

DIPLOMA IN FACILITIES MANAGEMENT

02-2022

COSHH MANAGER AND RISK ASSESSOR

04-2021

MANAGING SAFELY IOSH PROFESSIONAL

11-2019

IMS INTERNAL AUDITOR

05-2019

Housekeeping/Laundry Manager

INTERCONTINENTAL HOTELS GROUP DUBAI FESTIVAL CITY
01.2014 - 03.2018

Assistant Manager Housekeeping Operations

ATLANTIS THE PALM
09.2008 - 12.2013

BACHELOR OF COMMERCE -

University of Mumbai
05.2000 - 04.2001

Operation Manager

EMRILL SERVICES LLC
3 2018 - Current

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Cajetan EvonOperations Manager