Calvin Mugisha
Dubai,UAE
Summary
Hospitality professional with 7+ years of experience in luxury resort and water park management. As resort supervisor at Burj Al Arab, successfully leads lifeguard teams, conducts operational audits, and implements training programs to enhance guest satisfaction. Acknowledged for leadership skills and adherence to safety standards while thriving in high-pressure environments. Focused on creating a safe and enjoyable experience for guests.
Overview
10
10
years of professional experience
1
1
Certification
Work history
Resort Supervisor
Burj Al Arab Hotel
Dubai
2020.01 - 2026.04
- Coordinated daily activities of lifeguard teams to ensure safety and enjoyment for all guests across resort pools and recreational areas.
- Performed safety audits and drills to ensure compliance with E&A standards and enhance workplace safety.
- Support guest services to enhance overall satisfaction and foster continuous team improvement.
- Assist in scheduling and rostering to enhance team performance and ensure effective resource allocation.
Lifeguard Instructor (E&A Certified)
Wild Wadi Water Park & Burj Al Arab
Dubai, United Arab Emirates
2018.09 - 2026.04
- Conducted training sessions focusing on water safety, rescue techniques, and emergency response protocols in accordance with Ellis & Associates guidelines.
- Assessed lifeguard performance using observational techniques and facilitated refreshers and emergency drills to maintain high safety standards.
- Implement rigorous safety protocols and training sessions to ensure preparedness in all aquatic operations.
Lifeguard Team Leader
Wild Wadi Water Park
Dubai
2017.06 - 2020.01
- Ensured effective supervision by leading team of lifeguards to uphold safety standards for all visitors.
- Developed junior staff through comprehensive training programmes to foster professional growth and skill development.
- Monitor guest behavior to ensure safe and enjoyable environment for all patrons.
Lifeguard
Wild wadi water park
Dubai
2016.08 - 2018.01
- Participated in ongoing professional development training to ensure proficiency in lifesaving techniques.
- Prepared detailed reports on incidents to facilitate the implementation of effective prevention strategies.
- Ensured a pleasant environment in the pool area through diligent housekeeping practices.
- Performed rescues in high-pressure situations safeguarding patron lives.
- Assisted swimmers in distress, preventing potential accidents.
- Maintained order in swimming areas with effective rule enforcement.
- Managed general housekeeping duties around the pool area for a pleasant environment.
- Prepared detailed reports on incidents, aiding in future prevention measures.
- Undertook regular professional development training to stay updated on lifesaving techniques.
- Provided first aid for minor injuries, ensuring quick recovery.
- Enforced strict pool rules, reducing risk of accidents dramatically.
- Carried out daily operational checks of equipment for optimal performance.
- Conducted regular pool inspections to ensure hygiene standards.
- Ensured safety of swimmers by diligent monitoring of pool activities.
- Worked flexible shifts including holidays and weekends providing continuous coverage.
- Administered CPR to save lives during emergencies.
- Helped organise special events like swimming competitions, enhancing community engagement.
- Performed routine maintenance tasks for clean and safe facilities.
- Observed swimmers attentively, quickly responding to risks and concerns.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
- Handled challenging behaviour and misuse of pool facilities with clear, diplomatic communication.
- Performed successful pool rescues, remaining calm and effective under pressure.
Education
Bachelor’s Degree - Mass Communication
Makerere University
Kampala 2010.01 - 1 2014
Skills
- aquatic safety oversight
- Compliance standards
- Crisis management
- Engagement strategies
- Leadership in teams
- Certified product owner
- Dispute resolution Guest interaction Network development
- Office software proficiency Content development and editing Data analysis and structuring
- Support and enhancement
Certification
- Ellis & Associates Lifeguard Instructor License
- Certified Pool Operator (CPO)
- First Aid & CPR Certification
- Supervisory Skills Training – Emirates Hospitality Academy
- Customer Service & Guest Relations
- Conflict Resolution & Problem Solving
- Microsoft Office (Word & Excel)
References
Available upon request.
Languages
English
Advanced
C1
Timeline
Resort Supervisor
Burj Al Arab Hotel
2020.01 - 2026.04
Lifeguard Instructor (E&A Certified)
Wild Wadi Water Park & Burj Al Arab
2018.09 - 2026.04
Lifeguard Team Leader
Wild Wadi Water Park
2017.06 - 2020.01
Lifeguard
Wild wadi water park
2016.08 - 2018.01
Bachelor’s Degree - Mass Communication
Makerere University
2010.01 - 1 2014