CAMILLE JANE FORBES - ABILLERA
Dubai,United Arab Emirates
Summary
A dedicated and enthusiastic Sales Professional with a decade of experience in the Hospitality Industry. I bring a diverse range of skills, experience and knowledge that have been developed over the years through my professional experience in Restaurant Operations, Room Reservations, Groups, Meetings and Events Sales.
I have proven ability to learn quickly, exceed expectations and build strong relationships with clients. Consistently going above and beyond my job requirements to deliver exceptional experiences.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Cluster Sales Executive (MICE)
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
Dubai, United Arab Emirates
06.2023 - 01.2025
- Managing 1600 room inventory and over 7000 sqm of event spaces including 3 ballrooms, 31 breakout rooms and 2 outdoor venues across the cluster
- Efficiently qualifying leads to ensure tailored proposals aligned with their specific needs, enhancing client engagement and conversion rates
- Maintaining and tracking all received leads using Delphi (Salesforce), ensuring timely follow-ups and consistent pipeline management
- Strategically negotiating rates to achieve mutually beneficial agreements, ensuring client satisfaction while maximizing hotel revenue
- Conducting meetings and site inspections with clients and travel agency partners to showcase the hotel facilities and event spaces to match their preferences and event requirements
- Closing deals by facilitating a contract review process to ensure client understanding, resulting in timely deal closure, and reduced disputes
- Facilitating joint meetings with the concerned departments to discuss the group / event logistics and address challenges to ensure seamless execution, contributing to guest satisfaction
- Maintain relations with clients after successful execution of groups and events to encourage repeat business
- Staying up-to-date with industry trends and competitors' offerings to evaluate new strategies and maintain a competitive edge
- Understanding the unique requirements of each client from different industries in order to implement better sales strategies to drive revenue growth, meet and exceed sales target
Cluster Sales Coordinator (MICE)
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
Dubai, United Arab Emirates
12.2021 - 05.2023
- Managing 1600 room inventory and over 7000 sqm of event spaces including 3 ballrooms, 31 breakout rooms and 2 outdoor venues across the cluster
- Efficiently qualifying leads to ensure tailored proposals aligned with their specific needs, enhancing client engagement and conversion rates
- Maintaining and tracking all received leads using Delphi (Salesforce), ensuring timely follow-ups and consistent pipeline management
- Strategically negotiating rates to achieve mutually beneficial agreements, ensuring client satisfaction while maximizing hotel revenue
- Conducting meetings and site inspections with clients and travel agency partners to showcase the hotel facilities and event spaces to match their preferences and event requirements
- Closing deals by facilitating a contract review process to ensure client understanding, resulting in timely deal closure, and reduced disputes
- Facilitating joint meetings with the concerned departments to discuss the group / event logistics and address challenges to ensure seamless execution, contributing to guest satisfaction
- Maintain relations with clients after successful execution of groups and events to encourage repeat business
- Staying up-to-date with industry trends and competitors' offerings to evaluate new strategies and maintain a competitive edge
- Understanding the unique requirements of each client from different industries in order to implement better sales strategies to drive revenue growth, meet and exceed sales target
Cluster Rooms Reservations Agent
Hilton, V Hotel and AL Habtoor Palace
Dubai , United Arab Emirates
07.2020 - 11.2021
- Processed reservations efficiently via phone, email, and online booking platforms, ensuring accurate input of guest details.
- Utilized Property Management Systems (PMS) and reservation software (Opera) to manage room inventory and rates across 3 hotels with 1,600 rooms in total.
- Handled guest inquiries, special requests, and complaints professionally to ensure high satisfaction and loyalty. Offer alternative solutions during peak periods to accommodate guest needs and preferences.
- Monitored room availability and maintain up-to-date records.
- Ensured all reservation processes comply with company standards, brand guidelines, and data protection policies.
- Maximize occupancy and revenue by upselling room categories, packages, and additional services.
- Collaborate with front office, housekeeping, and sales teams to ensure guest requirements are met.
- Prepared daily, weekly, and monthly reports on bookings, revenue, and occupancy for management review.
- Manage overflow bookings during high-demand periods, liaising with partner hotels if necessary.
- Actively gather guest feedback on the reservation process and share insights with management for service improvement.
Cluster Restaurants Reservation Agent
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
Dubai, United Arab Emirates
01.2019 - 03.2020
- Expertly managing reservations for 15 restaurants and generating detailed reports using SevenRooms.
- Responsible for processing reservations through phone calls, online platforms, and walk-ins, while coordinating and confirming bookings for large groups and special events.
- Addressing guest inquiries and special requests to ensure satisfaction and loyalty
- Consistently staying updated on restaurant promotions to provide tailored suggestions, effective upselling and alternative options that aligns with clients' preference and needs.
- Collaborating closely with teams to optimize table management, maximize occupancy, and deliver seamless guest experiences.
- Proactively gathering guest feedback to identify areas of improvement and collaborate with the concern team to provide solutions.
Waitress
Belgian Beer Cafe - Grand Millennium
Dubai, United Arab Emirates
04.2018 - 12.2018
- Greeted customers warmly and provide an excellent guest experience.
- Take drink and food orders promptly and accurately, ensuring special requests or dietary restrictions are noted.
- Served beverages and bar snacks in a timely manner while adhering to presentation standards.
- Build rapport with guests to encourage repeat business and upselling opportunities.
- Stay updated on the bar's menu, ingredients, and preparation methods, daily specials, seasonal drinks, and upcoming events.
- Participate in training sessions to enhance knowledge of cocktails, wine pairings, and customer service skills.
- Monitor the cleanliness of the bar and service area, ensuring compliance with hygiene standards.
- Handled billing and payment transactions, including cash, credit cards, and tips, accurately.
- Managed customer complaints and feedback.
Co-Founder / Team Member
Seasons Park (Startup Restaurant)
Abu Dhabi , United Arab Emirates
01.2017 - 03.2018
- Played a key role in launching and growing a healthy lifestyle and fitness-focused food business from the ground up.
- Collaborated with a small team to develop menus, including unique smoothie and salad recipes tailored to health-conscious customers.
- Oversaw end-to-end operations, including sourcing supplies, developing recipes, and creating branding strategies.
- Identified and coordinated participation in Sport and seasonal events across Abu Dhabi, Dubai, Al Ain, Ras Al Khaimah, and Liwa, showcasing products via food trucks.
- Managed logistics such as transporting goods to event locations, setting up food trucks, and ensuring smooth operations during events.
- Handled sales, billing, and post-event financial analysis, tracking expenses, profit, and loss to optimize performance.
- Successfully scaled the business from food truck operations to opening the first physical shop at the Officers Club in Abu Dhabi.
- Built strong relationships with suppliers, event organizers, and customers, contributing to business growth and brand recognition.
Waitress
Gourmet District LLC
Abu Dhabi, United Arab Emirates
05.2015 - 12.2016
- Greeted and escorted guests to tables.
- Stayed up to date on menu changes to accurately answer guest queries.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Took accurate guest orders and relayed information to kitchen about preferences, requests, or allergens.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Assisted with inventory management, streamlined restaurant operations.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Delivered checks, collected cash or credit card payments and provided receipt to customers.
- Handled cash transactions accurately, ensured balanced till at end of shift.
Education
High School Diploma -
Dr. Crisogono B. Ermita Sr. Memorial National High
Nasugbu Batangas, Philippines 06.2006 - 04.2011
Vocational - Food and Beverage Service
Alternative Learning System
Nasugbu Batangas, Philippines 09.2014 - 12.2014
Skills
- MS Software
- PMS Software
- Delphi - Salesforce
- Seven Rooms
- Opera
Languages
English
Fluent
Tagalog - Filipino
Native
Accomplishments
- Increased revenue growth by 15% from previous year through upselling and focus on repeat business
- Overachieved individual target by 22% with a 25% conversion rate, contributing 2.2M for Quarter 4.
- Conducted trainings, supervised and empowered 5 new team members to independently handle leads successfully within their first month with us.
Timeline
Cluster Sales Executive (MICE)
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
06.2023 - 01.2025
Cluster Sales Coordinator (MICE)
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
12.2021 - 05.2023
Cluster Rooms Reservations Agent
Hilton, V Hotel and AL Habtoor Palace
07.2020 - 11.2021
Cluster Restaurants Reservation Agent
Hilton Al Habtoor City, V Hotel Curio Collection by Hilton and Al Habtoor Palace
01.2019 - 03.2020
Waitress
Belgian Beer Cafe - Grand Millennium
04.2018 - 12.2018
Co-Founder / Team Member
Seasons Park (Startup Restaurant)
01.2017 - 03.2018
Waitress
Gourmet District LLC
05.2015 - 12.2016
Vocational - Food and Beverage Service
Alternative Learning System
09.2014 - 12.2014
High School Diploma -
Dr. Crisogono B. Ermita Sr. Memorial National High
06.2006 - 04.2011
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