Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
CANDIDA NKAHMENYUY

CANDIDA NKAHMENYUY

Dubai

Summary

Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.

Overview

7
7
years of professional experience

Work History

Hotel Assistant

Royal Palace Hotel Yaounde
02.2023 - 06.2024
  • Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
  • Trained new staff members in customer service techniques and hotel operations.
  • Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
  • Assisted team members in developing their skills through open communication, constructive feedback, and performance evaluations.
  • Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Housekeeping Attendant

Transguard Group
01.2017 - 12.2017
  • Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.

Education

High School Diploma -

GBHS-DOUALA CAMEROON
DOUALA CAMEROON

Skills

  • Complaint Handling
  • Excellent Communication
  • Organizational Skills
  • Adaptability and Flexibility
  • Decision-Making
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving skills
  • Time Management
  • Attention to Detail

Languages

English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)

Timeline

Hotel Assistant

Royal Palace Hotel Yaounde
02.2023 - 06.2024

Housekeeping Attendant

Transguard Group
01.2017 - 12.2017

High School Diploma -

GBHS-DOUALA CAMEROON

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CANDIDA NKAHMENYUY