CANDIDA NKAHMENYUY
Dubai
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments.
Overview
7
7
years of professional experience
Work History
Hotel Assistant
Royal Palace Hotel Yaounde
02.2023 - 06.2024
- Contributed to revenue growth by upselling hotel amenities, services, and room upgrades.
- Trained new staff members in customer service techniques and hotel operations.
- Maintained high standards of cleanliness throughout the property by regularly inspecting rooms and public spaces.
- Assisted team members in developing their skills through open communication, constructive feedback, and performance evaluations.
- Improved guest satisfaction by providing exceptional customer service and promptly addressing their concerns.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Housekeeping Attendant
Transguard Group
01.2017 - 12.2017
- Worked effectively under pressure during busy periods, maintaining high standards of cleanliness and professionalism.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
Education
High School Diploma -
GBHS-DOUALA CAMEROON
DOUALA CAMEROONSkills
- Complaint Handling
- Excellent Communication
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
- Teamwork and Collaboration
- Customer Service
- Problem-solving skills
- Time Management
- Attention to Detail
Languages
English
Bilingual or Proficient (C2)
French
Upper intermediate (B2)
Timeline
Hotel Assistant
Royal Palace Hotel Yaounde
02.2023 - 06.2024
Housekeeping Attendant
Transguard Group
01.2017 - 12.2017
High School Diploma -
GBHS-DOUALA CAMEROON
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