Carine Traboulsi
Beirut
Summary
Lebanese professional with experience in client servicing. Fluently bilingual (English and French), I am recognized for my proactive leadership, my excellent interpersonal skills as well as my ability to effectively communicate across all levels of an organization. My natural capacity to handle multiple projects simultaneously combined with a sharp analytical mindset and a boundless versatility allow me to deliver highest quality results, consistently surpassing expectations.
Overview
21
21
years of professional experience
Work History
Director of Sales
Al Houssami S.A.L (Piaff Boutique)
07.2022 - Current
- Develop and execute luxury brand-aligned sales strategies
- Lead, target-setting, and guide the sales team
- Provide regular sales performance updates to management
- Conduct ongoing sales training for the team
- Create sales incentive programs for high performance
Retail Managing Director
Carre sucre catering
02.2018 - 03.2020
- Manage day-to-day operations within budgeted guidelines and to the highest standards
- Design exceptional menus for all occasions
- Lead the team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Monthly report to management regarding sales results and productivity
Customer Service Director
La Gondole – Soto restaurants
02.2010 - 10.2014
- Trained, mentored, and implemented internal customer service call center
- Monitored the telecommunications system acting as the liaison between the company and the service provider
- Created incentive program for the customer service department for the different F&B outlets
- Revised and upgraded the staff position descriptions and created needed support positions
Customer Service Excellence Manager
Eideal Company - Younes Eid
11.2006 - 01.2009
- Introduced training programs that enhanced employee performance and morale
- Communicated with customers to ensure product understanding, and answer questions
- Enforced company’s policy for providing customer service and ensured the understanding of changes or modifications in procedures
- Achieved Employee of the Month twice a year
Customer Service Associate
La Gondole restaurant
11.2003 - 10.2005
- Check for satisfaction on the quality of foods and services
- Resolved customer inquiries with prompt service
- Trained and facilitated new associates
Education
Bachelor of Arts - Psychology
Lebanese University
06-2003
French Baccalaureate -
Collège Elite Franco Libanais
06.1999
Skills
- Reading
- Sports
- Swimming
- Tennis
References
Available upon request.
Language Proficiency
Native Arabic, Fluent in English, Fluent in French
Timeline
Director of Sales
Al Houssami S.A.L (Piaff Boutique)
07.2022 - Current
Retail Managing Director
Carre sucre catering
02.2018 - 03.2020
Customer Service Director
La Gondole – Soto restaurants
02.2010 - 10.2014
Customer Service Excellence Manager
Eideal Company - Younes Eid
11.2006 - 01.2009
Customer Service Associate
La Gondole restaurant
11.2003 - 10.2005
French Baccalaureate -
Collège Elite Franco Libanais
Bachelor of Arts - Psychology
Lebanese University
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