CARL JESTONI C. ALIPAR
Dubai,UAE
Summary
- Dynamic professional with expertise in sales, customer service, and client relationship management in financial services. Proficient in operational support and MS Office applications, including Word, Excel, and PowerPoint. Skilled in critical analysis, decision-making, and problem-solving. Committed to enhancing customer satisfaction through effective engagement and retention strategies.
- Customer-focused professional with background in delivering high-quality service in fast-paced environments. Known for resolving customer issues promptly and enhancing satisfaction by leveraging strong communication and problem-solving skills. Excels in building rapport with clients and supporting team goals.
- Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Service Executive
MEDCARE Clinics and Hospital, Dubai, UAE
Dubai, UAE
07.2025 - 02.2026
- Ensure high levels of customer satisfaction through proactive support and active listening.
- Educate customers on value of services to enhance understanding and engagement.
- Coordinated with other departments for efficient problem resolution.
- Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
- Performed administrative duties efficiently; this included managing schedules, organizing files and drafting correspondence.
- Recorded detailed customer interactions, offering insights for management review.
- Assisted in gathering feedback for continuous improvement initiatives.
- Built positive customer rapport through friendly, professional communication.
- Facilitate patient communication regarding rescheduling of appointments and promotional offers.
Guest Relation Executive
NMC Hospital, DIP, Dubai, UAE
Dubai, UAE
05.2022 - 02.2024
- Greeted patients warmly and guided them through check-in procedures, ensuring familiarity with the facility.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Maintained smooth operations through careful management of office workflow and administrative processes.
- Kept accurate company records, upholding compliance with regulations and company policies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted daily reviews and provided feedback on tasks to enhance team performance.
Registration and Billing clerk
Emirates Specialty Hospital, Dubai Healthcare City, Dubai, UAE
Dubai, UAE
08.2020 - 01.2022
- Facilitated seamless communication among team members to enhance project collaboration.
- Maintained accurate patient account balances and generated invoices.
- Addressed VIP clients' concerns with professionalism and expertise.
- Advised clients on procedures and turnaround times for medical results to ensure clarity and understanding..
- Managed billing inquiries to ensure accuracy and prompt resolution.
- Updated profiles to maintain accurate information.
Assisted users with profile modifications.
Provided support for data verification processes.
Travel Sales Agent/Cashier
RIO Travels, Al Hudaiba St., Dubai, UAE
Dubai, UAE
04.2018 - 07.2020
- Coordinated and booked comprehensive travel arrangements for individuals, groups, and businesses.
- Utilised booking systems to secure holidays efficiently.
- Advised clients on travel arrangements to ensure seamless journeys and compliance with international requirements.
- Communicated updates to clients regarding any changes to ensure informed decision-making.
- Resolved customer complaints by employing advanced communication techniques and strategic problem-solving skills.
- Provided excellent after-sales service, securing repeat business from clients.
- Established rapport with customers by understanding their preferences and requirements.
- Tracked flight prices to secure best-possible prices for customer trips.
- Recommended hotel packages and initiatives to customers for increased business profits.
- Kept up-to-date with store promotions to provide accurate information to customers.
Sales/Marketing Specialist
Celine Mix Group, SM Megamall, Ortigas Center, Mandaluyong, Philippines
Mandaluyong, Philippines
08.2016 - 09.2017
- Welcomed customers with enthusiasm and professionalism.
- Drafted comprehensive marketing reports, leading to more informed decision making.
- Resolved customer complaints through effective communication and problem-solving strategies.
- Cultivate strong relationships with existing and potential clients to enhance sales growth.
- Managed existing accounts and established new ones.
- Streamlined communication process within the department enhancing operational efficiency.
- Advised clients on optimum mix of products and distribution channels for greatest success.
- Built public relations strategies for broadened advertising scope.
Hotel Receptionist/Customer Service Representative
Sea and Sky Hotel, Manila, Philippines
Manila, Philippines
05.2015 - 07.2016
- Welcomed clients and guests, ensuring a positive initial experience.
- Delivered exceptional customer service to enhance overall satisfaction and foster loyalty.
- Managed inquiries regarding services and room availability to enhance customer experience.
- Managed telephone calls and inquiries to ensure effective communication and resolution of issues.
- Resolved customer complaints and suggestions to enhance service quality.
- Executed basic bookkeeping and record-keeping duties to ensure accuracy in financial documentation.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Provided hotel information for improved guest experience.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
Education
Bachelor of Science - Marine Transportation
Regency Polytechnic College
Koronadal City, Philippines 01.2014 - 01.2015
Secondary -
Notre Dame of Tacurong
Sultan Kudarat, Philippines 01.2009 - 01.2010
Primary - undefined
Notre Dame of Tacurong
Sultan Kudarat, Philippines 01.2005 - 01.2006
Skills
- Sales and customer service
Client relationship management
Financial services expertise - Operational support services
- Collaboration and multitasking
- Office software proficiency
MS Office applications expertise
Skilled in Word, Excel, and PowerPoint - Critical analysis and resolution
Effective decision-making
Problem-solving expertise - Presentation and communication
- Financial transactions handling
- Email correspondence expertise
- Listening to customers' needs
- Customer engagement and interaction
- Customer and staff support
- Customer retention
Certification
- Celine Mix Group Sales Training July 22, 2016 - August 04, 2016
- Sea and Sky Hotel Hospital Training May 20, 2015 - June 20, 2015
Languages
English
Tagalog
Affiliations
- Freelance Talent of National TV Networks in the Philippines.
- Brand Ambassador for products. (Sensodyne, Nestle Fitness, Bacchus, Coffee)
- Appeared on various TV Shows.
- Done VTR Commercials for a Milk Company. (Bear Brand)
Disclaimer
I hereby state that the above-mentioned details are true to my knowledge and will gladly furnish more details on request. Applicant
Timeline
Customer Service Executive
MEDCARE Clinics and Hospital, Dubai, UAE
07.2025 - 02.2026
Guest Relation Executive
NMC Hospital, DIP, Dubai, UAE
05.2022 - 02.2024
Registration and Billing clerk
Emirates Specialty Hospital, Dubai Healthcare City, Dubai, UAE
08.2020 - 01.2022
Travel Sales Agent/Cashier
RIO Travels, Al Hudaiba St., Dubai, UAE
04.2018 - 07.2020
Sales/Marketing Specialist
Celine Mix Group, SM Megamall, Ortigas Center, Mandaluyong, Philippines
08.2016 - 09.2017
Hotel Receptionist/Customer Service Representative
Sea and Sky Hotel, Manila, Philippines
05.2015 - 07.2016
Bachelor of Science - Marine Transportation
Regency Polytechnic College
01.2014 - 01.2015
Secondary -
Notre Dame of Tacurong
01.2009 - 01.2010
Primary - undefined
Notre Dame of Tacurong
01.2005 - 01.2006