CARLA MARIE BELODO
Sharjah
Summary
Customer-focused hospitality professional with over 5 years of experience in customer service, front desk operations, and food & beverage management. Proven track record of delivering exceptional service and maintaining professionalism in fast-paced environments. Skilled in supporting seamless operations and enhancing guest experiences.
Overview
6
6
years of professional experience
Work History
Receptionist/Customer Service Support
DoubleTree by Hilton Sharjah
Sharjah
01.2025 - Current
- Assisted customers with inquiries and concerns, providing excellent service.
- Managed incoming calls and directed clients appropriately.
- Performed a variety of administrative tasks to support operations.
- Maintained records and documentation accurately.
- Handle payments and cash transactions.
- Coordinate with staff and departments.
- Supervise daily café operations.
Senior Barista
DoubleTree by Hilton Sharjah
Sharjah
01.2024 - 01.2025
- Train and support barista staff.
- Ensure quality coffee preparation.
- Maintain excellent customer service.
- Monitor inventory and stock levels.
- Create staff schedules and assignments.
- Resolve customer concerns professionally.
- Ensure smooth team coordination and workflow.
- UAE
Head Barista
BAIT AL FEN GENERAL TRADING
01.2021 - 01.2024
- Assisted guests and handled inquiries professionally.
- Prepared and served beverages according to established standards.
- Managed POS and cash transactions efficiently.
- Maintained cleanliness and ensured high service quality.
- Supported team operations to enhance guest experiences.
F&B Admin Assistant
BAIT AL FEN GENERAL TRADING
01.2020 - 12.2020
- Prepare daily sales and inventory reports.
- Manage invoices, orders, and documentation.
- Coordinate with suppliers and departments.
- Maintain accurate filing and records.
- Support scheduling and payroll tasks.
- Monitor stock levels and operational needs.
- Handle emails, calls, and office tasks.
- Assist management in daily F&B operations.
Education
COMPUTER SCIENCE -
STI College Taguig City
Taguig City01.2011
WESTERN BICUTAN NATIONAL HIGH SCHOOL -
WESTERN BICUTAN NATIONAL HIGH SCHOOL
Taguig City, Metro Manila01.2011
Skills
- Front Desk Operations
- Customer Service
- Telephone Handling
- Reservations
- Administrative Support
- POS & Cash Handling
- Guest Relations
- Team Coordination
- Multitasking
- Inventory Management
- Microsoft Office
Languages
English
Filipino
Basic Arabic
Timeline
Receptionist/Customer Service Support
DoubleTree by Hilton Sharjah
01.2025 - Current
Senior Barista
DoubleTree by Hilton Sharjah
01.2024 - 01.2025
Head Barista
BAIT AL FEN GENERAL TRADING
01.2021 - 01.2024
F&B Admin Assistant
BAIT AL FEN GENERAL TRADING
01.2020 - 12.2020
COMPUTER SCIENCE -
STI College Taguig City
WESTERN BICUTAN NATIONAL HIGH SCHOOL -
WESTERN BICUTAN NATIONAL HIGH SCHOOL